🔥 12 hours ago
Own and grow strategic banking partnerships across the Americas, setting portfolio strategy, negotiating deal economics, building executive relationships, and ensuring durable access to payment networks.
Director, Client Services - AntiSocial
📅 Sep 25
Client ServicesAccount ManagementSocial MarketingClient Relationship Management
📜 Description
- Build trusted relationships with senior client stakeholders and serve as a strategic partner.
- Lead complex client conversations, strategic recommendations, presentations, scope discussions, and negotiations.
- Grow key accounts by identifying opportunities across social, creative, content, production, media, and other capabilities.
- Lead integrated engagements from brief through strategy, creative development, production, execution, and reporting.
- Manage account scopes, budgets, profitability, resourcing, timelines, and client expectations with agency partners.
- Mentor Client Services team members and help shape team development, processes, and agency growth.
🛠️ Requirements
- Significant experience in client services, account management, business leadership, or a similar role within an agency environment.
- Experience leading large, complex, and integrated client relationships.
- Strong knowledge of social marketing, with an understanding of how social connects with broader brand, creative, content, production, media, and experiential work.
- A proven ability to build trusted relationships with senior and executive-level clients.
- Experience growing existing accounts and identifying new revenue opportunities.
- Strong commercial acumen, including experience managing scopes, budgets, retainers, profitability, and resourcing.
- Experience leading, mentoring, and developing account or client-services teams.
- Excellent presentation, communication, negotiation, and relationship-management skills.
- The ability to move comfortably between high-level strategic conversations and the details required to keep complex work moving.
- A collaborative leadership style and the ability to bring together different disciplines around a shared goal.
Full job description
Who We Are
Hi! We’re AntiSocial, a social-first digital marketing agency powered by people who love to create. Our work spans industries and disciplines, from conceptual campaigns and strategic media plans to creator partnerships, influencer strategies, and content production for leading brands around the world. As part of the Thinkingbox family, we bring creativity, collaboration, and innovation to everything we do. At AntiSocial, you’ll join a diverse and talented team that delivers bold campaigns and innovative solutions for some of the world’s top brands. Our culture is one of collaboration, creativity, and connection. Whether it’s brainstorming with colleagues, hanging out with our office dogs, or enjoying monthly events, we keep our work environment vibrant, inclusive, and fun.
The Opportunity
We’re looking for a Director, Client Services to join our Los Angeles team and play a key leadership role across our client portfolio.
This person will be a senior strategic partner to our clients, responsible for building trusted relationships, leading high-performing account teams, driving organic growth, and ensuring we consistently deliver exceptional work.
You’ll sit at the intersection of client leadership, strategy, creative, production, and business growth. You’ll understand what our clients are trying to achieve, help translate those objectives into clear opportunities for our teams, and ensure the work we deliver is both creatively ambitious and commercially effective.
You’ll also help shape the future of our Client Services function in LA — developing talent, improving ways of working, identifying new opportunities within existing accounts, and contributing to the continued growth of AntiSocial and the broader Thinkingbox collective.
What You'll Be Doing
Client Leadership & Partnership
Account Growth & Commercial Leadership
Integrated Delivery
Team Leadership
Agency Leadership
What You’ll Bring
What Success Looks Like
In this role, success means building deep and trusted client relationships, growing key accounts, developing a strong Client Services team, and creating the conditions for our teams to produce their best work.
You’ll help ensure our clients see AntiSocial not simply as an agency executing briefs, but as a strategic partner that understands their business, proactively brings them opportunities, and can take ambitious ideas from brief to build.
Bonus Points!
Additional Info
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