Staff Product Operations Manager

About the Role

We’re seeking an experienced Staff Product Operations Manager to own how Tailscale’s Product org operates. You’ll look across how Product plans, launches, learns from customers, and measures results, identify the gaps that matter most, and design the systems to close them. You’ll partner with Product leadership as a strategic contributor and shape how Product connects to GTM, Support, Data, and company planning.

Because we’re an early-stage, fully remote company, we’re looking for someone who works with full autonomy. You’ll turn broad goals into clear strategies, decide what’s worth pursuing, and build alignment at every level. You’ll report to the Manager, Program Management.

Key Responsibilities

You will work as part of the Program Management team to:

Roadmap health

• Own the strategy and standards for roadmap health, including how initiative and epic dates and health are defined, tracked, and reported.
• Evolve the Product org’s continuous planning cadence as the company grows, and connect it to company planning.
• Own the external roadmap and how it’s communicated to customers and the field.

Product launch health

• Define the launch framework and readiness standards used across Product, PMM, Sales, and Support.
• Partner with PMM, Sales, and Support leaders to make launch readiness consistent and measurable.

Internal documentation and onboarding

• Set the standards for how Product org documentation is structured and maintained, so teams can keep it current themselves.
• Design the Product team’s onboarding program as the org grows.

Feature request health

• Design the end-to-end feature request system, from intake in Jira to its connection with roadmap decisions.
• Give Product leadership a clear view of demand and how it’s reflected in the roadmap.

Customer insight

• Own a single customer insight strategy that combines closed-lost data, feature requests, QBRs, and community feedback from Discord, Reddit, and GitHub into a view that informs prioritization.

Operating rhythms

• Own the Product org’s operating model, including the customer QBR process for EPD and the internal MBR, and evolve them as needs change.

Data health

• Define the Product org’s metrics and data strategy, partnering with Data so dashboards scale with new products and features.

Across all areas

• Independently identify gaps in how Product operates, make the case to leadership, and drive solutions.
• Partner with Product leadership on priorities and trade-offs, bringing recommendations rather than status.

Role Success

This role is successful when Product leadership relies on product operations as a strategic partner, customer insight visibly shapes the roadmap, and the Product org’s operating model scales as Tailscale adds products and teams.

What We Are Looking For

• 8+ years of experience in product operations, program management, or business operations, including designing an org’s operating model.
• A track record of starting high-impact operations initiatives yourself.
• Experience building customer insight systems that influence product prioritization.
• Experience setting launch frameworks and readiness standards across Product and GTM.
• Experience defining product metrics and data strategy with data teams.
• Systems thinking: the ability to see how Product’s processes affect GTM, Support, and company planning.
• Demonstrated ability to influence senior leaders and build alignment across orgs.
• Experience mentoring others and raising the quality of a team’s work.
• Exceptional written and verbal communication in an asynchronous, remote-first environment.

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.