Own the client experience for a portfolio of brand accounts from kickoff through renewal, keeping content on track, reporting performance, addressing risks, and identifying opportunities to expand accounts.
Customer Account Manager (CAM - Remote)
π Description
- Build and maintain strong relationships with clients.
- Serve as the primary point of contact and advocate for client interests.
- Understand customer needs and help them get maximum value from company solutions.
- Align services with client goals and identify opportunities for further collaboration.
π οΈ Requirements
- Previous experience in account management or sales, preferably in Sage 100.
- Strong communication and interpersonal skills to foster relationships with clients.
- Ability to understand and analyze customer needs and identify solutions.
β¨ Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
Full job description
SWK Technologies is dedicated to enabling businesses to overcome traditional technological limitations by delivering innovative solutions tailored to their unique operations. Our firm focuses on providing exceptional business solutions, including ERP, EDI, and WMS software integration designed to streamline processes and enhance productivity.
As a Customer Account Manager (CAM), you will be crucial in building and maintaining strong relationships with our clients. Your role will involve understanding their needs, ensuring they receive maximum value from our solutions, and identifying opportunities for further collaboration. You will be the primary point of contact for clients, advocating for their interests within our organization while aligning our services to help them achieve their goals. If you are passionate about customer success and eager to make a difference, we invite you to be part of our remarkable team.
Requirements
- Previous experience in account management or sales, preferably in Sage 100.
- Strong communication and interpersonal skills to foster relationships with clients.
- Ability to understand and analyze customer needs and identify solutions.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
- Base pay of $50,000-65,000 annually with opportunities for incentive and commissions pay
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