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Lead and develop a Cyber Threat Intelligence support team, improve support processes, and oversee incident response assistance and complex customer escalations while coordinating with cybersecurity stakeholders.
Case Manager - Plaintiff-Side Employment Law
📅 Sep 18
Bilingual CommunicationClient IntakeActive ListeningEmployment Law Knowledge
📜 Description
- Conduct welcome/intro calls with new and prospective clients, clearly explaining the legal process and what to expect
- Build rapport and trust with clients from their very first interaction with the firm
- Gather case details during intake calls, asking informed questions grounded in employment law knowledge
- Serve as an ongoing point of contact for clients, providing updates and answering questions with clarity and empathy
- Partner with attorneys to relay client information and flag case-relevant details
🛠️ Requirements
- Bilingual in English and Spanish, with exceptional verbal communication skills
- Warm, confident phone presence with strong active-listening skills
- Experience conducting intakes or client-facing calls, ideally in employment law or another high-volume practice
- Entrepreneurial, self-starter mindset suited to a high-growth, fast-paced firm
Full job description
Case Manager — Plaintiff-Side Employment Law
Full-Time | Fully Remote
Well-established and growing California plaintiff-side employment law firm seeks a warm, articulate Case Manager to be the voice of the firm for prospective and current clients, leading welcome and intake calls that set the tone for each client's experience.
Duties:
- Conduct welcome/intro calls with new and prospective clients, clearly explaining the legal process and what to expect
- Build rapport and trust with clients from their very first interaction with the firm
- Gather case details during intake calls, asking informed questions grounded in employment law knowledge
- Serve as an ongoing point of contact for clients, providing updates and answering questions with clarity and empathy
- Partner with attorneys to relay client information and flag case-relevant details
Requirements:
- Bilingual in English and Spanish, with exceptional verbal communication skills
- Warm, confident phone presence with strong active-listening skills
- Experience conducting intakes or client-facing calls, ideally in employment law or another high-volume practice
- Entrepreneurial, self-starter mindset suited to a high-growth, fast-paced firm
Why join us: Growing firm, meaningful work, remote flexibility
All resumes will be treated with the strictest confidence.
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