About the Role
You’ll own a small book of Stacker’s largest brand clients, companies with 1,000+ employees, and be their main point of contact from kickoff through renewal. You’ll report to the Manager of Enterprise Account Management and work day to day with an Account Coordinator, our Editorial team, and the Value Team.
Enterprise accounts take more care than a typical client. Several teams may be involved on their side, content often goes through legal or brand review, and the people you talk to every week have to justify the program to their own leadership. You’ll learn how each client’s organization works, make our process fit it, and make sure they can clearly see what the partnership is doing for them.
You’ll carry a quarterly renewal goal and own expansion within your accounts.
About Stacker
Stacker helps brands and nonprofit newsrooms get their stories in front of more readers. Organizations submit content, our editorial team prepares it for syndication, and it’s distributed for free to a network of 3,000+ trusted news publishers. Clients get earned media placements, canonical links back to their site, and visibility in search and AI answers. We’re bootstrapped, remote-first, and growing, and we care about long-term results over short-term wins.
What You’ll Do
Run onboarding: Lead kickoff, map stakeholders and approvers, set up portal access and shared communication channels, train client teams on our editorial guidelines, and agree on goals and a reporting schedule. Get the first story live without unnecessary delay.
Coach on content: Work with editorial enablement (Stacker team) to help clients turn internal or promotional material into stories publishers will pick up: reframing around a trend or data point, adding disclosures, finding independent sources, and suggesting angles that suit specific regions or audiences. You’ll partner with Editorial on this, but you should have your own point of view.
Keep the program moving: Hold regular syncs, track pacing against the contract, chase approvals, and flag issues before they cost the client a month of output.
Tell the performance story: Pull pickups, impressions, backlink, and AI search data and connect it to what the client said they cared about at kickoff. Build business reviews their leadership will actually read.
Manage risk: Watch for warning signs, like a champion leaving, slowed submissions, or quiet budget conversations, and bring a plan to your manager early.
Grow the account: Find the next team, product line, or region inside the company that could use Stacker, and work with Sales to bring them in.
Keep records clean: Keep notes, contacts, health scores, and renewal dates up to date in the CRM.
Improve the playbook: Tell us what’s working and what isn’t, so the next enterprise onboarding goes better.
What You’ll Bring
4-6+ years in account management, client services, or customer success, including experience with large or multi-stakeholder clients
Experience owning renewal and expansion targets
A working understanding of SEO, content marketing, earned media, or digital PR. You don’t need to be a specialist, but you should be able to explain why a canonical link or a regional pickup matters
Confidence with senior clients, including telling them when a draft won’t work and why
Comfort reading performance data in tools like Google Analytics, Search Console, Ahrefs, or SEMrush
Clear writing and strong organization. You’ll be juggling several stakeholders per account
Nice-to-Haves
Agency, newsroom, or PR background
Familiarity with GEO or AI search
Experience navigating procurement or legal review
Location
Fully Remote
Why Join Us?
We’re a diverse team of storytellers committed to building a more exciting, innovative future for media and marketing. As a bootstrapped company, we’re resourceful, fast-moving, and focused on sustainable growth. Our virtual-first culture is rooted in trust, ownership, and collaboration, with a deep respect for each team member’s voice and value. You’ll be joining a company that’s serious about impact, and intentional about how we scale it.
Perks & Benefits
💸 Equity Program
🏖 Unlimited PTO
🏡 100% Remote
👶 3 Months Paid Parental Leave
💰 401(k) Match
🏥 Full Health & Dental Coverage
🛡️ Life Insurance & Short-Term Disability
🎉 Awesome Team Culture, Events & Retreats
Stacker is an equal opportunity employer. We encourage women, people of color, veterans, people with disabilities, and gender-nonconforming candidates to apply. We don’t discriminate based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
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