Lead and develop a team of 15 to 20 coordinators overseeing live roadside assistance cases, partner performance, escalations, and cross-country operations to deliver prompt customer support.
Lead assisted channels and operational services, transforming service delivery through proactive engagement, process redesign and automation while improving Member and Supplier experience, performance and efficiency.
Lead regional operations across occupational rehabilitation branches, developing Area Managers and teams while driving customer outcomes, revenue growth, profitability, and continuous improvement.
Lead the strategy, planning and performance capability connecting Digital, Assisted and Field channels, shaping an integrated distribution system and translating enterprise priorities into coordinated execution.
Lead UK operations by turning business objectives into effective day-to-day execution, building systems, improving processes, and developing teams while stepping in to resolve operational and customer escalations.
