The Client Success Manager is the primary point of contact and point of coordination between our clients and internal digital marketing teams. You will communicate with clients about how their campaigns are performing, while keeping an eye on their results using Google Analytics and our campaign performance dashboard.
You will be managing multiple clients simultaneously,so time management and attention to detail is an important part of the job. You will have an incredible support team behind you to help give you all the tools you need to succeed at the job. The primary goal of the Client Success Manager position is client retention.
Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and iLawyerMarketing.
Establish strong working relationships with clients, ensuring their needs and expectations are met
Foster effective collaboration between the internal digital marketing (SEO, Paid Media, etc.) and Sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies
Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics
Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement
Collaborate with both the marketing and sales teams to identify opportunities for improving client performance
Provide data-driven marketing recommendations and propose tailored solutions based on client goals
Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success
Build and maintain long-term client relationships to ensure satisfaction and account retention
Proactively engage with clients to anticipate their needs and prevent potential issues
2+ years of hands-on Account Management or client-facing experience, preferably within a small to mid-sized legal marketing agency
Experience managing client relationships, delivering digital strategies, and working on performance-driven campaigns
Solid digital marketing expertise with hands-on experience in areas such as SEO, paid media, social media, email marketing, or content marketing, demonstrating a comprehensive understanding of the digital landscape
Proficiency with Content Management Systems (CMS) like WordPress required
Knowledge of website analytics, tracking tools, and performance optimization is a plus
Ability to work in a collaborative environment and engage with cross-functional teams
A genuine passion for client success, with a focus on providing exceptional service
Manage a portfolio of 100+ mid-market accounts, helping customers adopt the platform, realize value, and renew through ROI discussions, tailored workflows, and cross-functional problem-solving.
Guide mid-market customers in adopting the platform, realizing measurable value, and renewing successfully by managing a portfolio of 100+ accounts, leading ROI discussions, and coordinating solutions across teams.
Manage a portfolio of 100+ mid-market accounts, helping customers adopt the platform, realize value, and renew. Lead ROI discussions, negotiate renewal terms, and coordinate solutions across teams.
Manage and grow a large portfolio of small-business customers through outbound, multi-channel engagement, driving retention, cross-sell, upsell, and commercial outcomes from demos through closing.
Reconnect with clients who have missed or canceled appointments, guide them through provider matching and rebooking, and help them take the next step in care through empathetic, personalized conversations.
