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Help Desk Support Technician

🕒 12 days ago
📍 🇪🇬 Alexandria - Hybrid🥁 Junior🧑‍🔧 IT Support Specialist💼 Full-Time
Tier 1 And Tier 2 SupportIT Help DeskDesktop SupportSharepoint Online
Apply Now

📜 Description

  • Provide Tier 1 and Tier 2 support for hardware, operating systems, and enterprise software in person and remotely.
  • Triage, document, and resolve requests in ticketing systems such as Jira Service Management or ServiceNow.
  • Configure SharePoint Online sites, pages, document libraries, lists, and web parts for program stakeholders.
  • Manage SharePoint permissions, access requests, and group policies according to security guidelines.
  • Create simple Power Automate workflows to streamline administrative processes.
  • Deploy and maintain laptops, peripherals, and software images; assist with account management, password resets, and MFA setup.

🛠️ Requirements

  • Active DoD Secret security clearance.
  • 2+ years of hands-on experience in an IT Help Desk, Desktop Support, or Technical Customer Service role.
  • SharePoint Knowledge: Proven experience creating and organizing SharePoint Online sites, managing permissions, and configuring lists and web parts.
  • Operating Systems & Hardware: Strong familiarity with Windows 10/11 environments, computer hardware troubleshooting, and mobile device support.
  • Productivity Suites: Working knowledge of Microsoft 365 applications (Teams, Outlook, OneDrive, Office Suite).
  • Communication Skills: Exceptional interpersonal, written, and verbal communication skills with a customer-first mindset.
  • Experience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI.
  • Prior experience supporting government, defense, or federal contractor IT environments.
  • Industry certifications such as CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.
  • Basic understanding of ITIL processes (Incident, Request, and Change Management).
Full job description
About the Organization
Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We’re looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.

About the Role

Redhorse transforms the way government uses data and technology. To support our mission-critical operations, we are seeking a customer-focused IT Support Specialist & SharePoint Administrator to provide first-rate technical support and light SharePoint development assistance.

In this role, you will be the front line of technical enablement—troubleshooting end-user hardware and software needs while helping internal teams optimize their digital workspaces through SharePoint Online and Microsoft 365 tools. If you enjoy solving practical technical issues and helping teams work smarter through intuitive collaboration sites, we want to hear from you.

About the Organization Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We’re looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets. The salary range provided for this position represents the anticipated base salary for successful candidates. Actual compensation will be determined based on a variety of factors, including relevant experience, education, certifications, skills, security clearance level, geographic location, market conditions, and internal equity. In addition to base salary, eligible employees may participate in Redhorse's comprehensive benefits programs and may be eligible for performance-based or other incentive compensation, where applicable.   Redhorse Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.   If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at Talent-Acquisition@redhorsecorp.com   Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.

Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across both in-person and remote environments.
  • Triage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.
  • Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
  • Manage site permissions, access requests, and group policies in alignment with organizational security guidelines.
  • Build simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.
  • Provision, deploy, and maintain laptops, peripherals, and client software images.
  • Assist users with basic account management, password resets, and multi-factor authentication (MFA) setup via Active Directory / Microsoft Entra ID.

    • Required Experience/Clearance

  • Active DoD Secret security clearance.
  • 2+ years of hands-on experience in an IT Help Desk, Desktop Support, or Technical Customer Service role.
  • SharePoint Knowledge: Proven experience creating and organizing SharePoint Online sites, managing permissions, and configuring lists and web parts.
  • Operating Systems & Hardware: Strong familiarity with Windows 10/11 environments, computer hardware troubleshooting, and mobile device support.
  • Productivity Suites: Working knowledge of Microsoft 365 applications (Teams, Outlook, OneDrive, Office Suite).
  • Communication Skills: Exceptional interpersonal, written, and verbal communication skills with a customer-first mindset.

    • Desired Experience

    We encourage all candidates who meet the basic requirements to apply, even if you do not have any of the following experience:

  • Experience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI.
  • Prior experience supporting government, defense, or federal contractor IT environments.
  • Industry certifications such as CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.
  • Basic understanding of ITIL processes (Incident, Request, and Change Management).
  • Familiarity with PowerShell for routine administrative and user management tasks.

    • Apply Now

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