Senior Client Success Manager
Own executive client relationships and account outcomes, aligning managed services to business priorities while protecting retention, managing risk, and driving account growth and financial performance.
About Purple Strategies
Purple Strategies is a corporate reputation and strategy firm that combines the creativity and discipline of brand communications with the speed and strategy of political campaigns to help leverage or reduce pressure on a business, brand or issue. We help build and defend reputation and brand value and serve Fortune 500 companies, associations, nonprofits and some of the most recognizable brands in the world.
Purple helps the world’s most important organizations address their toughest challenges. We operate in a highly collaborative environment and apply integrated, team-based approaches to help clients:
Scope & Responsibilities
The Manager’s primary responsibilities are to provide tactical creative, content and production support across client teams and on internal functional teams. This person is comfortable navigating a workload that fluctuates quickly and thrives in a fast-moving, high-stakes environment with periods of rapid turnarounds.
In this role, you will:
Qualifications & Experience
Work Location
This is a full-time position based in our Chicago, IL office. Purple Strategies offers a hybrid model and seeks employees who are comfortable working in the office three days a week.
Compensation
Purple Strategies offers a competitive total compensation package with salary, bonus and benefits. Base salary for this position starts at $85,000.
How To Apply
Please submit your resume and cover letter online at purplestrategies.com/join-our-team/
Purple is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
Own executive client relationships and account outcomes, aligning managed services to business priorities while protecting retention, managing risk, and driving account growth and financial performance.
Lead complex technology and system projects from business case through go-live, coordinating internal departments, development partners and vendors while managing scope, timelines, budgets and risks.
Own B2B product communications and thought leadership for the Ibotta Performance Network, translating technology capabilities and consumer insights into clear narratives that build credibility and commercial momentum.
Own full-funnel integrated campaigns for key products, connecting product marketing, sales, and global teams while driving campaign strategy, execution, measurement, and pipeline impact.
Manage impact fee, special assessment, infrastructure planning, and funding studies, leading technical analysis, client presentations, project scopes, quality review, and proposal development.