Build and support a custom practice management system and its integrations, translating user needs into tested software improvements while supporting clinic and contact-centre users.
Applications Engineer
📜 Description
- Answer customer questions by phone, email, and chat, maintaining 4-hour response guidelines.
- Provide pre-sale technical guidance and design support to customers and internal partners.
- Review CAD models, engineering drawings, RFQs, and quality requirements to support accurate quotes.
- Deliver Design for Manufacturability feedback and help customers revise models for suitable manufacturing options.
- Assess requirements and risks, and coordinate with Sales, Operations, and downstream teams to support accurate order intake and fulfillment.
- Support customer meetings, Sales training, webinars, design reviews, plant tours, and local trade shows.
🛠️ Requirements
- BS in Engineering and 2+ years of related work experience or 5+ years of directly related work experience in an engineering or manufacturing role
- Experience in a technical, customer-facing or sales support role is preferred
- Direct experience in CNC machining, 3D Printing, or Injection molding
- Technical aptitude with ability to communicate technical information to others at various levels
- Able to read technical engineering drawings and understand fundamental requirements
- Experience with geometric dimensioning and tolerancing (GD&T) is desirable
- Experience with modeling/revising 3-D solid model in native CAD software is desirable
- Strong customer relationship skills with an ability to build rapport, gain trust, and deliver effective communication
- Excellent interpersonal skills and ability to work well within a team and with cross-functional partners
- Strong computer skills (MS Office applications), including experience with a CRM software.
✨ Benefits
- We offer a competitive salary and total rewards package
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
Full job description
Join our team as an
Applications Engineer!
The Applications Engineer plays a pivotal role in helping customers bring innovative products to life by evaluating manufacturing opportunities across CNC machining, 3D printing, injection molding, and sheet metal fabrication. Acting as a trusted technical advisor, this role reviews customer drawings, 3D CAD models, RFQs, and quality requirements to ensure manufacturability, optimize outcomes, and mitigate risk. Working closely with Sales, Operations, and customers, the Applications Engineer delivers expert guidance throughout the quoting and production process, helping customers confidently move from concept to production while showcasing the full value of Protolabs' manufacturing solutions.
What You Will Do:
· Maintain strong customer service support by answering customer phone calls, emails, and chat questions
· Provide pre-sale technical guidance and consultative design support to customers and internal partners
· Support Sales activities and customer meetings including webinars, design reviews, and plant tours for non-strategic customers
· Maintain 4-hour response guidelines set on all customer (internal and external) communications.
· Gain a solid understanding of the customer’s technical requirements, design flexibility, project timeline, and product volume needs to recommend appropriate options within Protolabs factory and network offering.
· Deliver Design for Manufacturability feedback and provide innovative solutions for customer projects
· Thoroughly review and evaluate customer 3D CAD data, technical drawings, and RFQ’s to communicate customer requirements and ensure accurate quote information
· Manage risk by evaluating customer requirements, communicating expectations, and ensuring product fulfillment aligns with the appropriate product offering and manufacturing capabilities of Protolabs factory or network
· Coordinates with cross-functional partners to ensure customer requirements are communicated to downstream stakeholders for accurate order intake and product fulfillment
· Support Sales Enablement in creation and delivery of technical training to Sales
· Assist the customer in working through recommended or required changes to their 3D CAD model to help them take advantage of Protolabs’ services and value.
· Balance the objective of satisfying the customer requests with the potential of downstream risks to deliver acceptable parts on schedule.
· Effectively uses all work instructions and associated documentation when evaluating customer quotes.
· Local trade show support may be require
What You Bring:
· BS in Engineering and 2+ years of related work experience or 5+ years of directly related work experience in an engineering or manufacturing role
· Experience in a technical, customer-facing or sales support role is preferred
· Direct experience in CNC machining, 3D Printing, or Injection molding
· Experience and working knowledge of one or more of the above and Sheet Metal fabrication is a plus
· Technical aptitude with ability to communicate technical information to others at various levels
· Able to read technical engineering drawings and understand fundamental requirements
· Experience with geometric dimensioning and tolerancing (GD&T) is desirable
· Experience with modeling/revising 3-D solid model in native CAD software is desirable
· Strong customer relationship skills with an ability to build rapport, gain trust, and deliver effective communication
· Excellent interpersonal skills and ability to work well within a team and with cross-functional partners
· Strong computer skills (MS Office applications), including experience with a CRM software.
Preferred Qualifications:
What's In It For You:
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