The Sales Development Representative researches healthcare prospects, conducts strategic phone and email outreach, and coordinates meetings and follow-up to support new business opportunities for the sales team.
Manage collections for a portfolio of strategic customer accounts, resolve billing issues, reconcile balances, coordinate payments, and work with customers and internal teams to recover overdue invoices.
Build and support reliable back-end services and web front ends, owning work from requirements through production while resolving distributed-system issues and contributing to a collaborative engineering team.
The Accounts Receivable Escalations Analyst prepares demand letters and supports collections for overdue accounts, requiring strong communication and relationship-building skills.
Manage enterprise client partnerships and guide customer leaders toward greater value from PointClickCare solutions through success planning, strategic advice, relationship growth, and churn mitigation.
The Senior Customer Success Manager owns enterprise client relationships, guiding executive stakeholders toward desired outcomes, maximizing solution value, and improving customer health through strategic plans and churn mitigation.
The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience, leading research and using insights to influence business priorities and improve customer outcomes.
The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience, using research and analytics to prioritize improvements and influence business decisions.
Provides advanced customer support for PointClickCare’s cloud-based healthcare software, resolving complex technical issues and helping long-term care and medical facility clients use the application effectively.
Resolve complex customer issues for cloud-based healthcare software by troubleshooting application workflows, analyzing logs, documenting cases, and partnering across teams to improve support outcomes.
Drafts and negotiates commercial, product, technology, and partnership agreements while supporting corporate governance, entity management, and strategic transactions with practical, business-minded legal guidance.
Designs and operates the machine learning platform, pipelines, and infrastructure that enable engineering teams to train, deploy, serve, and monitor reliable, secure, and scalable ML solutions.
Lead the Outbound Product Management function, driving go-to-market strategies and portfolio growth for AI-enabled healthcare solutions while fostering talent development and executive engagement.
The VP of Product Delivery & Growth - AI will lead the go-to-market strategy and growth for the Integrated Care + SNF Reimbursement portfolio, focusing on product adoption and revenue generation.
Develops and maintains scalable software applications using Java and Spring Boot, collaborating across teams to refine requirements, automate workflows, debug systems, and deliver tested, reliable code.
The SVP of Product Management for Data Products & Strategy will lead the enterprise strategy for data products, driving innovation and growth through data monetization and AI solutions.
The SVP of Product Management for Data Products & Strategy will lead the enterprise strategy for data products, driving innovation and growth through effective product management and strategic execution.
Serve as a strategic advisor to enterprise payer customers, building executive relationships and driving adoption, retention, and measurable business, clinical, and financial outcomes through healthcare technology.
Conduct market and competitive research that informs product, marketing, and go-to-market decisions, translating qualitative and quantitative findings into clear insights, reports, dashboards, and leadership presentations.
Sets enterprise-wide technical direction for agentic AI, building reusable platform capabilities and evaluation frameworks while guiding teams to deliver secure, observable production systems across SaaS products.
Support critical production services and improve their reliability through monitoring, incident response, observability, and automation while learning to build AI-powered operational tools.
Conduct market and competitive research that informs product, marketing, and go-to-market decisions, translating qualitative and quantitative findings into clear reports, dashboards, and leadership presentations.
Lead hands-on design and delivery of Java microservices and scalable batch and streaming data pipelines, shaping lakehouse architecture, data quality, observability, and technical practices while mentoring engineers.
Leads HR technology roadmap delivery and the shift to AI-enabled HR services, including the SuccessFactors-to-Workday migration, workflow redesign, responsible AI governance, and team development.
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