Senior UX Researcher – 6 month contract

The Senior UX Researcher will drive product decisions by conducting research, usability studies, and mixed-method discovery, translating insights into actionable strategies for product and design teams.

Description

• Partner with Product and UX Design to formulate discovery plans and recommend research methodologies.
• Lead end-to-end research activities, including participant recruitment, study facilitation, and sharing findings.
• Conduct user outreach, persona mapping, validation, and usability studies using standardized research practices.
• Translate customer feedback into actionable insights and design recommendations for stakeholders.
• Lead workshops and communicate strategic research decisions to leadership.
• Collaborate with internal experts to enhance understanding of user journeys and encourage research best practices.

Requirements

• 5+ years of experience as a UX researcher or in a similar customer-focused research role.
• Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field.
• Demonstrated ability to create research strategy and discovery plans, develop discussion guides, select methodologies, conduct interviews and studies, and quickly analyze and synthesize findings.
• Strong qualitative and quantitative research skills, with the ability to translate real user feedback into insights that drive user-centered decisions for broad audiences.
• Experience with research and survey tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as Pendo.
• Strong written and verbal communication skills, including the ability to explain strategic decisions, present findings, persuade, negotiate, and articulate alternative approaches.
• Ability to travel to customer sites on a limited basis, approximately four times per year.
• Experience using AI tools such as Claude and Microsoft Copilot to enable day-to-day research work.
• Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications.
• Experience collaborating in Figma and Miro; this role contributes to prototype-based research but is not expected to create prototypes.