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Senior GTM AI Advisor (Customer Success Manager)

📅 Jul 29
Customer SuccessAI AdoptionChange ManagementData Analysis

📜 Description

  • Own a portfolio of customers and ensure they achieve measurable business outcomes.
  • Drive adoption of core platform capabilities, focusing on AI-powered features.
  • Lead Executive Business Reviews (EBRs) tied to ROI and productivity gains.
  • Educate customers on AI capabilities and define AI use cases.
  • Lead change management with sellers and revenue leaders to ensure platform adoption.

🛠️ Requirements

  • 5+ years in Customer Success, Account Management, or a sales-process advisory role at a SaaS company.
  • Experience driving software adoption and leading change management.
  • Strong executive presence to influence VP/C-level stakeholders.
  • Comfort with AI products and translating technical capabilities into business outcomes.
  • Proven track record of driving renewals and customer outcomes.

Benefits

  • Flexible time off
  • 401k to help you save for the future
  • Generous medical
  • Dental
  • Vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingBusiness TransformationProcess Re-engineering
🔥 21 hours ago

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

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