🕒 yesterday
Manage multiple consumer research studies from design through delivery, partnering with clients and internal teams to ensure high-quality results and improve research operations, workflows, and AI-powered tools.
Technical Operations Manager, Commercial
🕒 28 days ago
Solar PV OperationsRoot-cause TroubleshootingMedium-voltage SystemsNational Electrical Code
📜 Description
- Serve as the primary technical contact for clients across approximately 250–350 MW of distributed solar assets.
- Review service reports, join weekly client calls, and draft scopes for service, repair, and retrofit work.
- Investigate monitoring issues and equipment faults, manage service tickets, and coordinate field partners and technicians.
- Support commercial battery storage service, diagnose alarms and hardware faults, and review inspection and commissioning findings.
- Develop procedures and improve QA/QC, medium-voltage service strategy, preventive maintenance, and remediation projects.
- Provide technical input on products, scopes, pricing, and contracts with Sales and Go-to-Market teams.
🛠️ Requirements
- You have a safety first mindset, never allowing the compromise safety for convenience
- You manage several priorities at once and make decisions without waiting to be told.
- You know when to handle an issue yourself and when to escalate it.
- You work from a process and catch details others miss.
- You write things down: procedures, scopes, and project plans that other people can follow.
- You pick up new tools and systems quickly as the business changes.
- You stay level when a client is upset or a site is down, and you can bring the conversation back to the facts.
- You write and speak clearly, whether the reader is a client or a technician.
- 4+ years in solar, including at least 2 years of hands-on field work (technician, installer, or OEM field service engineer) and at least 2 years in operations, asset management, field service coordination, or technical account management
- At least 2 years of direct technical experience on solar assets of 1 MW or larger, including 600 to 1500 Vdc PV architecture and 3-phase AC connections, with root-cause troubleshooting from array strings to central inverters
✨ Benefits
- We offer a competitive total compensation package bonuses and long-term stock options so you can share in the long-term value you help create as we shape the future together..
- Medical
- Dental
- Vision
- We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
- We are a learning organization. To support your professional development
- We provide annual learning reimbursement for courses
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
- Most of our roles offer the opportunity to work remotely
Full job description
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA
The Job
As a Commercial Technical Operations Manager, you'll be the technical lead for a distributed portfolio of solar PV and energy storage assets. You'll be the main technical contact for your assigned clients and will work daily with Portfolio Managers and the Commercial Operations Team.
You'll take assets from onboarding through performance management and reporting, and you'll support the service and QA/QC work that keeps them producing, including our commercial BESS service program. As our portfolio grows in size and variety, you'll help shape how Tech Ops works. When a system underperforms, clients will look to you for a clear answer.
We're looking for an experienced solar and storage professional who has worked both in the field and in the office, and who wants to work directly with clients and service partners.
What You'll Do
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Technical Expertise and Client Engagement (45%)
Operational Support and Field Coordination (20%)
Battery Storage, QA/QC, and Continuous Improvement (15%)
Strategy and special projects (20%)
Who You Are
Where Tech Ops is Headed
Tech Ops is more reactive today than we want it to be. We're putting defined processes around the work we repeat, and you'll help build them and lead parts of it.
Service visit review, scope drafting, quote review, inspection and commissioning review, and BESS alarm triage will each get a written procedure, an owner, and a quality check, so results don't depend on who picks up the ticket.
Many of our assets today range from a few hundred kW to a few MW. We expect to take on more mid-size and large systems, from 5 to 15 MW with some larger, including community solar, for QA/QC and service. Bigger sites mean more MV equipment and more utility involvement, and often larger storage. Over time we want this person to be our in-house lead on:
Experience You'll Need
Experience That’s a Plus
Culture & Benefits
Grow With Us
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