Office Puzzle is an all-in-one platform designed to let behavioral health, therapy, and home health providers get back to what they do best: caring for clients. By simplifying the "puzzle" of scheduling, documentation, billing, and compliance, we strip away the administrative burden that slows providers down.
We’re a small, fast-moving team that cares deeply about our customers. Every role here has a real impact. As we grow, your work will directly contribute to how we improve our platform and scale our operations to help more caregivers succeed.
As a Customer Support Specialist, you’ll be the primary navigator and advocate of Office Puzzle. You aren't just answering tickets; you are a problem-solver and a strategic partner to our users. You’ll dive deep into our platform to ensure providers feel supported, empowered, and confident in using our tools to manage their practices.
This role requires a unique blend of technical curiosity, high-level empathy, and the ability to translate complex software workflows into simple, actionable advice.
We are scaling quickly, and we want you to grow with us. As the team expands, this role may evolve to include:
This role is a great fit for someone who:
Nice to Have
Support clients beginning their mental health care journey by assessing needs, connecting them with appropriate care, triaging safety concerns, and answering benefit, product, and technical questions across inbound channels.
Resolve complex, escalated customer inquiries across email and phone, investigate financial product issues, and collaborate with partner teams to improve customer operations, quality, and new product processes.
Support clients and providers across chat, messaging, and phone by resolving technical, insurance, and billing questions with empathy, accuracy, and ownership while surfacing opportunities to improve the support experience.
Provide first-line technical support to Bugcrowd customers and researchers, resolving common platform issues, documenting repeatable solutions, and improving support workflows while developing technical skills with senior guidance.
Own the customer journey through responsive support, proactive outreach, onboarding, payment follow-up, and event assistance, building trusted relationships while resolving issues and improving the client experience.
