Requirements
Benefits
The Strategy & Operations Analyst uses SQL and business intelligence tools to investigate performance, identify operational and customer experience improvements, and turn analysis into actionable recommendations with cross-functional teams.
Define and document accounting logic for financial products, translating GL structures, postings, fees, and product rules into technical specifications and coordinating implementation through testing and production release.
Support the integration of an acquired screening platform by mapping processes and integrations, profiling and reconciling data, validating migrations, and preparing reporting for the M&A PMO.
Lead ITIL-aligned incident and problem management, facilitate root cause analyses, monitor client service health, and coordinate service improvements that strengthen performance, accountability, and client satisfaction.
Lead ITIL-aligned incident and problem management, facilitate root cause analysis, monitor client service health, and coordinate reporting and improvement initiatives to strengthen service performance and client satisfaction.
