NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
As a Retail Executive within the Retail Vertical Customer Success team, You will build strategic customer relationships, understand customers’ business challenges, and drive value creation through retail measurement insights and consultative recommendations. You will help retailer clients maximize business outcomes, increase customer satisfaction, and strengthen long-term partnerships.
Responsibilities:
· Develop and maintain strong relationships with assigned retailer clients, becoming a trusted business partner.
· Gain a deep understanding of customers’ business priorities, industry trends, and strategic objectives.
· Deliver retail measurement insights, analyses, and recommendations that create measurable business value.
· Drive customer engagement and adoption of NielsenIQ products, services, and solutions.
· Conduct regular business reviews and insight presentations with customers.
· Identify opportunities to enhance customer value, satisfaction, and long-term partnership growth.
· Collaborate closely with Sales, Operations and Reporting Hub to address customer needs and deliver solutions.
· Proactively manage customer expectations and resolve issues in a timely and effective manner.
· Monitor customer health, identify risks, and implement retention and growth strategies.
· Stay informed about retail industry developments and leverage market intelligence to support customer decision-making.
· Ensure an excellent customer experience through proactive communication and consultative support.
· Contribute expertise and thought leadership to strengthen customer partnerships and business outcomes.
About you
At NIQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.
As part of our culture, our promise to you is that at NIQ you can: Be Yourself, Make a Difference & Grow with Us.
Qualifications:
· At least a bachelor's degree, preferably in business, economics, marketing, data analytics, statistics, or equivalent
· At least 2 years work experience preferably within analytics and insights, consumer / trade marketing or market research
· Good client-facing and communication/presentation skills – deliver research results to stakeholders on the client’s side in a clear, consistent manner
· Excellent analytical skills, ability to interpret sales and consumer data
· Ability to work within a virtual environment
· Category B driver’s license is required
· Fluent in spoken and written English and Croatian
· Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
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Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
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