Own and manage strategic relationships with our most important enterprise customers
Serve as the primary point of contact for executive stakeholders at the C-level and VP level
Independently drive renewal, upsell, and account expansion initiatives
Develop and grow customer relationships through a structured, long-term account strategy
Identify opportunities to increase customer value, adoption, and revenue growth
Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success
Drive customer satisfaction, retention, and long-term partnership success
Analyze customer needs and develop tailored growth and success strategies
Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
Play a key role in helping establish NEURA Robotics as a leading global robotics company
4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
Proven experience managing and growing strategic customer accounts
Experience driving renewals, upselling, and account expansion initiatives
Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
Strong stakeholder management skills with the ability to engage senior decision-makers
Excellent cross-functional collaboration and project management capabilities
Experience working with customer health frameworks and structured account management methodologies
Data-driven approach to portfolio management and customer growth strategies
Strong commercial mindset with the ability to identify and execute revenue growth opportunities
Ownership mentality and a proactive, customer-centric approach
Own post-sale enterprise relationships for Retail and CPG customers, driving platform adoption, measurable business outcomes, renewals, and account expansion in partnership with technical and growth teams.
Own key merchant relationships and guide payment integrations from scoping through launch, while driving adoption, retention, and growth through account planning, technical troubleshooting, and cross-functional coordination.
Manage client relationships across Australia and New Zealand, serving as the primary contact, coordinating service delivery, resolving issues, and driving retention and account growth.
Manage e-commerce clients and lead cross-functional teams to plan, execute, and optimize email and SMS marketing campaigns that improve client results, strengthen relationships, and support revenue growth.
Own and grow a portfolio of enterprise accounts by driving platform adoption, measurable customer outcomes, renewals, and expansion while advising stakeholders and advocating for customer needs.
