Position type: Hourly, Full-time
Contract type: 1099 Independent contractor
Location: On-site at the client's state capital, monthly or as needed. Otherwise, Remote (U.S.based)
Contract duration: 12 months
Reports to: Design Hiring Lead
Start date: Contingent upon contract award, but soon after
This position is contingent on contract award.
The Technical Trainer Lead prepares staff at a state workforce agency for each major launch milestone of Nava's paid family and medical leave benefits solution. They design and deliver role-based train-the-trainer sessions for the agency's claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership. The role also manages the training environment and assesses staff readiness ahead of each milestone. It bridges the agency's business operations and Nava's technology teams to ensure the program works in practice for the people who use it.
The role has no direct reports and succeeds through influence rather than authority. It establishes training standards and templates for product managers and designers to follow, evaluates quality through readiness checks and accessibility and plain-language reviews, and escalates gaps to the Program Manager and Senior Program Manager. The role does not own the materials individual teams develop for their respective solutions, the Knowledge Base, the release calendar, or release go/no-go decisions.
Please note: Consultants/Contractors are not eligible for Nava benefits unless hired in a full time capacity.
Compensation is in hourly rate
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