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Mercier Consultancy Group

Mercier Consultancy Group jobs

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391 open roles at Mercier Consultancy Group

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Provide German-speaking customers with technical support for iRobot home products by troubleshooting hardware and connectivity issues, documenting cases, and coordinating complex escalations.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required
GermanTechnical SupportHardware TroubleshootingSoftware Troubleshooting

Provide Italian-language technical and account support to gaming customers across chat, email, and phone, resolving player queries, protecting account privacy, and escalating complex issues.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐Ÿชˆ Entry-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฎ๐Ÿ‡น Italian Required
ItalianCustomer SupportTechnical SupportAccount Support

Moderate social media content, investigate and escalate threats, and apply Greek-language and cultural expertise to protect users and improve platform safety processes.

GreekEnglishSocial Media ModerationTrust And Safety

Handle French-speaking customersโ€™ vehicle-rental inquiries, guide them through fleet and insurance options, process bookings, resolve concerns, and coordinate rental logistics with international partners.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required
FrenchCustomer ServiceVehicle RentalsFleet Options

Provide Polish-speaking customers with support and technical assistance across phone, email, and chat, resolving issues, documenting outcomes, and helping improve customer service processes.

PolishCustomer SupportTechnical AssistanceTroubleshooting

Manage French-speaking customersโ€™ delivery inquiries and logistics claims, coordinate with warehouses and carriers, track shipments, and help improve delivery efficiency and customer satisfaction.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required
FrenchLogisticsSupply ChainDelivery Coordination

Provide consultative B2B support to German-speaking corporate clients, resolve complex inquiries, manage client relationships and CRM interactions, and collaborate across teams to improve service delivery and customer experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿค Customer Success Manager๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required
GermanB2B Customer SupportClient RelationsConsultative Support

Provide Hebrew-language customer support across phone, email, and live chat, resolving inquiries, delivering personalized solutions, and maintaining accurate CRM records while collaborating to improve service processes.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
HebrewEnglishCustomer ServiceCustomer Support

Serve as the primary contact for Portuguese-speaking clients, resolving complex inquiries, maintaining accurate interaction records, and collaborating with international teams to improve customer satisfaction and service quality.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Work In Sofia - Remote๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ”ญ Consultant๐Ÿ“ข ๐Ÿ‡ง๐Ÿ‡ท๐Ÿ‡ต๐Ÿ‡น Portuguese Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
PortugueseEnglishCustomer SupportClient Relations

Support German-speaking Fitbit users with device setup, synchronization, and troubleshooting while resolving inquiries, sharing guidance on wellness features, and helping improve the customer experience.

GermanCustomer SupportTechnical SupportCustomer Service

Review and moderate Danish-language social media content, assess policy violations and safety risks, and collaborate with global teams to improve detection workflows and protect the platformโ€™s community.

DanishContent ModerationTrust And SafetySocial Media

Provide Dutch-language technical support for iRobot consumer electronics, troubleshooting product issues, guiding customers through setup and updates, documenting interactions, and helping improve support workflows and user experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required
DutchTechnical TroubleshootingCustomer SupportConsumer Electronics

Provide Finnish-speaking customers with support by phone, email, and chat, resolving inquiries, maintaining accurate interaction records, and contributing to service quality and team performance.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ฎ Finnish Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
FinnishEnglishCustomer ServicePhone Support

Provide French-language omnichannel customer support, resolve complex inquiries, maintain accurate CRM records, and collaborate with teams to improve client experiences while meeting individual and team performance targets.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
FrenchEnglishOmnichannel Customer SupportCustomer Inquiry Resolution

Provide Dutch-speaking customers with omnichannel support, resolve inquiries and technical issues, maintain accurate interaction records, and collaborate with international teams to improve workflows and customer experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
DutchEnglishOmnichannel Customer SupportCustomer Service

Review Czech-language social media content for policy compliance, identify and escalate safety violations, and help improve platform quality through accurate decisions and trend insights.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡จ๐Ÿ‡ฟ Czech Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
Czech LanguageEnglishContent ModerationSocial Media Community Guidelines

Provide Croatian-language customer support across phone, email, and live chat, resolving inquiries, documenting interactions in CRM systems, and collaborating with international teams to improve service.

CroatianEnglishCustomer SupportPhone Support

Provide Croatian-speaking customers with omnichannel support, resolve inquiries, troubleshoot products, document interactions in the CRM, and collaborate with teams to improve service quality and meet performance targets.

CroatianEnglishCustomer SupportOmnichannel Support

Manage back-office support for Arabic-speaking players across gaming and esports platforms, resolving account inquiries, monitoring compliance, coordinating technical issues, and using player data and feedback to inform improvements.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฆ๐Ÿ‡ช Arabic Required
ArabicEnglishBack-office SupportGaming And Esports

Support Dutch-speaking Fitbit users by troubleshooting wearable devices, syncing, and app connectivity, explaining health-tracking features, and escalating complex technical issues to engineering teams.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required
DutchCustomer SupportTechnical TroubleshootingWearable Devices

Support Czech-speaking players with technical, billing, and gameplay questions, resolve issues, monitor community feedback, and work with internal teams to improve the player experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡จ๐Ÿ‡ฟ Czech Required
CzechEnglishPlayer SupportCustomer Service

Support Supercell players in Arabic across chat, email, and social media by resolving gameplay, account, and technical issues, documenting interactions, and escalating recurring bugs and player feedback.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฆ๐Ÿ‡ช Arabic Required
ArabicPlayer SupportCustomer ServiceTechnical Troubleshooting

Support Croatian-speaking customers by phone, email, and live chat, resolving inquiries, documenting interactions, and working with cross-functional teams to address recurring product or service issues.

CroatianEnglishCustomer SupportCustomer Service

Moderate French-language user content on social media platforms, enforce community guidelines, escalate sensitive material, and help improve policies and automated detection while supporting a consistent user experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required
FrenchContent ModerationCommunity GuidelinesSocial Media

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