🕒 12 days ago
Provide first-touch technical and account support to Jamf customers by diagnosing issues, guiding users through workflows, and resolving inquiries across phone, chat, and email.
Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria
📅 Sep 25
📍 🇧🇬 Bulgaria +5 - Remote?🪈 Entry-level🛟 Customer Support Specialist📢 🇮🇹 Italian Required💼 Full-Time
ItalianCustomer SupportTechnical SupportAccount Support
📜 Description
- Support gaming customers with technical and account issues via chat, email, and phone.
- Resolve gaming-related queries professionally and efficiently.
- Learn gaming platforms to provide accurate, timely assistance.
- Escalate complex issues by collaborating with internal departments.
- Follow security and compliance protocols to protect player accounts.
- Meet performance KPIs and build positive relationships with players.
🛠️ Requirements
- Native or fluent Italian (spoken and written) is absolutely essential for this role.
- Valid EU passport (mandatory) for seamless relocation to our offices.
- Previous experience in a Customer Support Services role is considered a distinct advantage.
- A genuine passion for the gaming industry and an interest in digital entertainment.
- Strong communication skills and the ability to thrive in a multicultural, professional environment.
- Commitment to on-site work, ensuring the highest standards of team collaboration in Sofia.
✨ Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- Opportunities for career growth within the international gaming industry.
Full job description
Italian Speaking Gaming Customer Service Support
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations within the Customer Support Services sector. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in their careers while helping companies scale through superior human capital management.
Job Overview
We are currently seeking dedicated professionals for an Italian Speaking Gaming Customer Service Support position in Bulgaria. This role is a fantastic opportunity to join a fast-paced environment where you will provide expert support to gaming enthusiasts, making it one of the most exciting Italian-speaking jobs available for those looking to kickstart their career in the heart of Europe.
Key Responsibilities
- Provide high-quality technical and account support via chat, email, and phone for the gaming community.
- Ensure exceptional user experiences by resolving gaming-related queries with professionalism and efficiency.
- Maintain a deep understanding of gaming industry platforms to offer accurate, real-time assistance.
- Collaborate with internal departments to escalate complex issues within the Customer Support Services workflow.
- Adhere to security and compliance protocols to ensure the safety and privacy of player accounts.
- Consistently meet performance KPIs and contribute to the overall success of the Italian-speaking support desk.
- Foster positive relationships with players, acting as a brand ambassador for our premium gaming clients.
Requirements
- Native or fluent Italian (spoken and written) is absolutely essential for this role.
- Valid EU passport (mandatory) for seamless relocation to our offices.
- Previous experience in a Customer Support Services role is considered a distinct advantage.
- A genuine passion for the gaming industry and an interest in digital entertainment.
- Strong communication skills and the ability to thrive in a multicultural, professional environment.
- Commitment to on-site work, ensuring the highest standards of team collaboration in Sofia.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- Opportunities for career growth within the international gaming industry.
- And Much More...
Life in Bulgaria
Choosing one of our open jobs in Bulgaria means embracing a vibrant culture, a sunny climate, and a perfect blend of historic charm and modern living. Sofia, the capital of Bulgaria, offers a rich social scene and an affordable, high-quality lifestyle that makes it a top destination for expatriates worldwide.
With a comprehensive relocation package, starting your new journey in Bulgaria is seamless and stress-free. From the exquisite local cuisine to the breathtaking mountain landscapes, Bulgaria provides an exceptional environment to balance your professional ambitions with a rewarding personal life while pursuing your Italian Speaking Gaming Customer Service Support position in Bulgaria.
How to Apply
If you are ready to take the next step in your career and join a dynamic team in Sofia, we invite you to click 'Apply Now' to submit your application. Our team at Mercier Consultancy Group is eager to review your profile and help you secure this exciting role.
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