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Mercier Consultancy Group

Mercier Consultancy Group jobs

A platform for teams and solo users to organize, track, and share work in one place.

391 open roles at Mercier Consultancy Group

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Manage French-speaking gaming support operations by resolving account and payment issues, maintaining account security, escalating technical bugs, and improving back-office workflows for gaming clients.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
FrenchEnglishGaming & EsportsBack-office Support

Provide Estonian-speaking customers with technical and functional support across phone, email, and chat, resolving and documenting issues while meeting quality targets and improving support processes.

EstonianEnglishCustomer SupportTechnical Support

Review and moderate Arabic-language social media content, investigate policy violations, and help uphold platform safety standards through accurate decisions, trend monitoring, and collaboration with international teams.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ฆ๐Ÿ‡ช Arabic Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
ArabicEnglishContent ModerationTrust And Safety

Review French-language social media content, assess reports against community guidelines and safety policies, escalate complex cases, and help identify threats and improve trust and safety protocols.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Work In Sofia - Remote๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
FrenchEnglishSocial Media Content ModerationCommunity Guidelines

Support Arabic-speaking clients across phone, email, and live chat, resolving inquiries, maintaining accurate records, and partnering with internal teams to improve service quality and communication.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฆ๐Ÿ‡ช Arabic Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
ArabicEnglishCustomer SupportClient Relations

Support French-speaking users with online payment transactions, digital wallet security, and account issues while protecting financial data, resolving technical inquiries, and helping improve the customer experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required
FrenchCustomer SupportOnline Payment TransactionsDigital Wallet Security

Provide Czech-speaking customers with phone, email, and live-chat support, resolve technical and general inquiries, maintain interaction records, and help meet service quality and performance targets.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Work In Sofia - Remote๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡จ๐Ÿ‡ฟ Czech Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
CzechEnglishCustomer SupportPhone Support

Provide Arabic-speaking customers with empathetic support across phone, email, and live chat, resolving inquiries, documenting cases in a CRM, and collaborating with teams to deliver excellent service.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฆ๐Ÿ‡ช Arabic Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
ArabicEnglishCustomer SupportPhone Support

Moderate sensitive social media content, apply safety policies, assess potential violations, and report content trends to help protect users and improve moderation tools.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
AlbanianEnglishContent ModerationTrust And Safety

Support Czech-speaking customers across phone, email, and live chat, resolving inquiries, following up on escalations, documenting interactions in a CRM, and collaborating with international teams.

CzechEnglishCustomer SupportCustomer Service

Moderate social media content, investigate user reports, and address risks such as hate speech, harassment, and misinformation while helping improve platform policies and maintain a safe online community.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required
Content ModerationTrust And SafetySocial MediaCommunity Guidelines

Provide Dutch-speaking customers with support across email, phone, and chat, resolving inquiries, maintaining CRM records, escalating technical issues, and meeting service and quality standards.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
DutchEnglishCustomer SupportCustomer Service

Support Czech-speaking clients by resolving complex service inquiries, delivering accurate solutions across communication channels, documenting interactions in the CRM, and helping improve support workflows and customer satisfaction.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡จ๐Ÿ‡ฟ Czech Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
CzechEnglishCustomer SupportProblem-solving

Investigate suspicious banking activity by analyzing transactions, documenting findings, and working with Dutch-speaking clients and international AML teams to help protect customers and the institution from fraud.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿšจ Financial Crime Analyst๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required
DutchFraud InvestigationTransaction AnalysisFraud Detection

Support Danish-speaking customers by resolving technical and administrative inquiries, documenting interactions in a CRM, and collaborating on service improvements while contributing to customer satisfaction and team KPIs.

DanishCustomer SupportTechnical SupportAdministrative Support

Support Finnish-speaking clients by resolving technical and service inquiries across phone, email, and live chat, documenting interactions, escalating complex issues, and meeting customer satisfaction and performance goals.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ฎ Finnish Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
FinnishEnglishCustomer SupportTechnical Support

Moderate Arabic-language user content across social media platforms, identify policy violations, uphold community standards, and report emerging trends while supporting platform safety and user experience.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ฆ๐Ÿ‡ช Arabic Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
ArabicEnglishContent ModerationSocial Media

Provide Albanian-speaking customers with phone, email, and chat support, resolve service and technical issues, document interactions in a CRM, and help maintain customer satisfaction and performance targets.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
AlbanianEnglishCustomer SupportPhone Support

Support Danish-speaking customers by resolving inquiries across phone, email, and live chat, documenting interactions in a CRM, and collaborating with internal teams to improve service and meet SLAs.

DanishCustomer SupportPhone SupportEmail Support

Provide Dutch-speaking customers with technical and functional support across phone, email, and chat, resolving inquiries, documenting interactions, and collaborating with teams to improve service quality.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required
DutchCustomer SupportTechnical SupportFunctional Support

Support Finnish-speaking Fitbit customers by troubleshooting wearable devices, app connectivity, and hardware issues, advising on health metrics and product features, and sharing feedback to improve service and products.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ฎ Finnish Required
FinnishCustomer SupportTechnical TroubleshootingFitbit Wearable Devices

Support Danish-speaking Fitbit users by resolving wearable and app issues, explaining health-tracking features, documenting cases in a CRM, and collaborating with international colleagues to improve the user experience.

DanishCustomer SupportTechnical TroubleshootingFitbit Wearables

Provide Danish-speaking customers with support across phone, email, and chat, resolving inquiries, maintaining accurate CRM records, coordinating escalations, and meeting quality and resolution-efficiency KPIs.

DanishCustomer SupportPhone SupportEmail Support

Moderate Dutch-language social media content by applying community guidelines, identifying and escalating prohibited material, and supporting accurate reporting, brand safety, and user trust.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required
DutchContent ModerationSocial MediaCommunity Guidelines

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