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Mercier Consultancy Group

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391 open roles at Mercier Consultancy Group

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Provide Norwegian-language technical and customer support for Fitbit devices and wellness apps, troubleshooting user issues, guiding customers on device integration, and documenting interactions in CRM systems.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ด Norwegian Required
NorwegianTechnical SupportCustomer ServiceFitbit Products

Serve as the primary contact for Norwegian-speaking clients, resolving technical and account inquiries, documenting interactions, and collaborating across teams to improve service delivery and meet performance targets.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿค Customer Success Manager๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ด Norwegian Required
NorwegianCustomer SupportClient CommunicationProblem-solving

Provide Hebrew-speaking customers with support across phone, email, and live chat, resolving inquiries, documenting interactions, and meeting service quality and performance benchmarks.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐Ÿชˆ Entry-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
HebrewEnglishCustomer SupportCustomer Service

Provide Portuguese-speaking customers with empathetic support across phone, email, and live chat, resolve inquiries and technical issues, maintain CRM records, and help improve service quality.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Work In Sofia - Remote๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ง๐Ÿ‡ท๐Ÿ‡ต๐Ÿ‡น Portuguese Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
PortugueseEnglishCustomer SupportCustomer Service

Provide Hungarian-language customer support across phone, email, and live chat, resolving inquiries, documenting interactions in a CRM, and collaborating with international teams to meet service and quality goals.

HungarianEnglishCustomer SupportTechnical Support

Provide Italian-speaking customers with technical and general support across phone, email, and live chat, resolving inquiries, documenting interactions in the CRM, and helping improve service workflows.

ItalianCustomer SupportTechnical SupportPhone Support

Deliver Latvian-language customer support across phone, email, and live chat, troubleshoot user issues, maintain interaction records, and coordinate escalations while meeting quality and performance KPIs.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
LatvianEnglishCustomer SupportTroubleshooting

Provide German-speaking customers with support by phone, email, and chat, resolving inquiries, documenting interactions in the CRM, collaborating with international teams, and meeting service KPIs.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Work In Sofia - Remote๐Ÿ’ผ Full-Time๐Ÿชˆ Entry-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
GermanEnglishCustomer ServicePhone Support

Support German-speaking clients across phone, email, and live chat by identifying their needs, resolving service or account issues, and delivering high-quality customer experiences while meeting performance targets.

GermanCustomer SupportClient CommunicationNeeds Analysis

Moderate Portuguese-language social media content, assess policy violations and emerging risks, and collaborate with cross-functional teams to strengthen platform safety, community standards, and user trust.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Work In Sofia - Remote๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ง๐Ÿ‡ท๐Ÿ‡ต๐Ÿ‡น Portuguese Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
PortugueseEnglishContent ModerationTrust And Safety

Review and investigate social media content for policy violations, support moderation strategy improvements, and apply Polish language and cultural expertise to help protect online communities.

Polish LanguageContent ModerationTrust And SafetySocial Media Platforms

Provide German-speaking partners with technical support and consultancy, troubleshoot escalations, document cases, and collaborate across teams to improve workflows and service delivery.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿซถ Technical Customer Success Manager๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required
GermanTechnical SupportTechnical ConsultancyTroubleshooting

Provide omnichannel support to Italian-speaking customers, resolve technical and service inquiries, document interactions in the CRM, and collaborate with international teams to improve customer satisfaction and service quality.

ItalianOmnichannel Customer SupportCustomer ServiceProblem-solving

Deliver Polish-language customer support across phone, email, and live chat, resolve user issues, document interactions in the CRM, and collaborate with teams to improve service quality and meet KPIs.

PolishEnglishCustomer SupportCustomer Experience

Provide Italian-speaking gaming players with back-office support by resolving account queries, verifying documents, monitoring transactions for risk, and coordinating escalations while maintaining accurate records.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฎ๐Ÿ‡น Italian Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
ItalianEnglishGamingEsports

Deliver technical and functional support to German-speaking customers across phone, email, and live chat, resolving complex issues, maintaining CRM records, and improving support workflows.

GermanCustomer SupportTechnical SupportFunctional Support

Provide omnichannel support to Icelandic-speaking customers, resolve service and technical inquiries, document interactions in the CRM, and collaborate with teams to maintain customer satisfaction and meet performance targets.

IcelandicEnglishOmnichannel Customer SupportCustomer Service

Review Portuguese-language social media content, enforce community standards, escalate harmful material, and help improve moderation workflows while maintaining accuracy and meeting client performance metrics.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Work In Sofia - Remote๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ง๐Ÿ‡ท๐Ÿ‡ต๐Ÿ‡น Portuguese Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
PortugueseEnglishContent ModerationCommunity Standards

Manage the full sales cycle for energy audit services across the DACH market, developing B2B leads, explaining energy-efficiency solutions in German, and meeting sales targets.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ”‘ Sales Representative๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required
GermanB2B SalesLead GenerationEnergy Audits

Moderate Hebrew-language social media content by applying community guidelines, investigating policy violations, escalating complex cases, and maintaining accurate, high-quality decisions that support a safe user environment.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
HebrewEnglishContent ModerationTrust And Safety

Moderate Italian-language user content by applying platform policies, investigating reported violations, documenting decisions, and collaborating with global teams to help maintain a safe social media environment.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ฎ๐Ÿ‡น Italian Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
ItalianEnglishContent ModerationCommunity Standards

Serve as the technical point of contact for French-speaking consumer electronics partners, troubleshooting device issues, advising on integration and performance, delivering training, and sharing market feedback.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +5 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿค› Technical Account Manager๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required
FrenchTechnical SupportPartner ManagementConsumer Electronics

Moderate Greek-language social media content by applying community guidelines, assessing reported posts and emerging risks, and sharing insights that help improve moderation policies and automated detection.

Greek LanguageContent ModerationCommunity GuidelinesSocial Media

Moderate Norwegian-language user content, investigate and escalate safety risks, and help uphold platform policies while collaborating with teams to improve trust and safety processes.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria +4 - Remote?๐Ÿ’ผ Full-Time๐ŸŽน Mid-level๐Ÿ“… Project Manager๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ด Norwegian Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
NorwegianEnglishContent ModerationTrust And Safety

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