Customer Success Manager
Guide institutional clients across APAC in adopting and optimizing digital asset products, building strategic relationships, driving renewals and expansion, and coordinating with internal teams to improve customer outcomes.
We're looking for a Jr. Account Strategist to join our growing client services team. You'll manage a portfolio of law firm clients, serving as their primary point of contact and ensuring their marketing initiatives are on track, on brand, and delivering results. You'll work closely with our internal team of creatives, developers, and paid media specialists, translating client goals into clear direction and keeping projects moving.
This is not a sales role. You won't be prospecting or closing deals β your focus is retaining and growing existing client relationships through great service and smart marketing. The right person for this role is genuinely curious about how digital marketing works, comfortable digging into campaign performance, and motivated by client success rather than commission.
You don't need to have all the answers yet, but you need to know how to find them and who to loop in.
Requirements
Benefits
Guide institutional clients across APAC in adopting and optimizing digital asset products, building strategic relationships, driving renewals and expansion, and coordinating with internal teams to improve customer outcomes.
Manage a portfolio of approximately 100 ServiceTitan customers, building relationships, driving product adoption and business outcomes, resolving issues, and supporting retention and growth.
Own relationships with a portfolio of premium users, resolving support issues across email, chat, and phone while improving retention and sharing customer insights to enhance products and user experiences.
Own relationships with a portfolio of premium users, resolving support and retention issues across email, chat, and phone while using customer insights to improve products and experiences.
Own relationships with a portfolio of premium users, resolving support issues across email, chat, and phone while improving retention and sharing customer insights to enhance products and experiences.