🕒 2 days ago
Guide solar customers through technical discovery, solution design, demonstrations, and implementation while translating their workflows into product requirements and scalable delivery processes.
Solutions Consultant
🕒 4 days ago
Consultative Pre-salesTechnical DiscoveryProduct DemonstrationsTechnical Presentations
📜 Description
- Partner with Sales throughout the sales cycle and conduct technical discovery with benefits leaders.
- Deliver tailored product demonstrations and technical presentations that explain Lyra’s value proposition and clinical model.
- Own technical responses for RFPs and proposals, ensuring accuracy and strategic positioning.
- Align technical solutions and account strategies with client business objectives and benefits infrastructure.
- Document technical requirements and set expectations for Implementation and Customer Success handoffs.
- Share market feedback and competitive insights with Product and Engineering, and develop sales enablement content.
🛠️ Requirements
- 5+ years of experience as a Solution Consultant, Behavioral Health or Health Plan Operations Leader; behavioral health, enterprise benefits, or healthcare technology experience preferred.
- Proven ability to own technical sales cycles and contribute to closing complex enterprise deals.
- Deep understanding of employer benefits, behavioral health, health plans, HR technology, benefits administration systems, and requirements such as HIPAA.
- Strategic, consultative approach to designing solutions around client objectives and technical constraints.
- Strong presentation and communication skills for diverse audiences, including technical architects and C-suite executives.
- Benefits consulting or clinical background preferred; genuine passion for improving access to behavioral healthcare.
Full job description
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
Lyra Health is looking for a Solutions Consultant to be a critical industry, technical and product expert in behavioral health services to support the overall sales process.
Reporting to the Head of Solution Consulting, you will be responsible for translating Lyra’s comprehensive behavioral health solution into compelling, tailored value propositions for the largest and most complex prospective clients. You will be instrumental in executing sales strategies, delivering best-in-class demonstrations, and providing product insights to help the team achieve Lyra’s growth targets and close new business.
Responsibilities
Consultative Pre-Sales & Discovery: Collaborate with Partnerships (Sales) throughout the sales cycle, serving as the trusted technical and product advisor to prospective clients. Conduct deep technical discovery with benefits leaders to understand their specific needs and design a comprehensive Lyra solution.
Demonstration Excellence: Lead and deliver highly tailored, compelling product demonstrations and technical presentations that clearly articulate Lyra's unique value proposition and clinical model.
RFP & Proposal Contribution: Own the technical response section for RFPs and proposals, ensuring accuracy, strategic positioning, and a compelling narrative against competitors.
Technical Value Strategy: Support Partnerships (Sales) in refining and executing account strategies, ensuring the technical solution and value proposition align perfectly with the client’s business objectives and benefits infrastructure
Implementation Support and Handoff: Participate in the implementation process serving as the product expert documenting all technical requirements and setting clear client expectations for the Implementation and Customer Success teams.
Operational Alignment: Work closely with all aspects of operations stakeholders to ensure alignment, perfect processes and identify areas of efficiency. This will include channel partner collaboration and help establish best practices and operational efficiency.
Product Liaison: Collect and synthesize market feedback, competitive intelligence, and client needs from the field and relay them to the Product/Engineering teams to influence Lyra’s product roadmap.
Travel: Willingness to travel 15% - 30% of time.
Sales Enablement Content: Collaborate with Sales Enablement and Marketing to refine and create high-impact sales tools, technical content, and demonstration scripts that clearly articulate Lyra's differentiators (e.g., clinical model, integration capabilities, HIPAA compliance).
Qualifications
Behavioral Health Experience: 5+ years of experience as a Solution Consultant, Behavioral Health or Health Plan Operations Leader, ideally within the behavioral health , enterprise benefits, or healthcare technology sectors. Benefits consulting and/or clinical background preferred.
Track Record: Proven track record of independently owning the technical sales cycle and consistently contributing to the closure of complex enterprise deals.
Domain Expertise: Deep understanding of the employer benefits landscape, particularly behavioral health, employee benefits, health plans, HR technology, benefits administration systems, and the technical and compliance requirements (e.g., HIPAA) of large employers.
Consultative Approach: Highly consultative and strategic, with the ability to move beyond feature/function demonstrations to design comprehensive solutions that meet a client's business objectives and technical constraints.
Exceptional Communicator: Excellent presentation and communication skills with the ability to articulate complex technical and clinical concepts to diverse audiences, from benefits administrators to technical architects and C-suite executives.
Mission-Driven: A genuine passion for Lyra's mission and a commitment to improving access to high-quality behavioral healthcare.
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