🕒 2 days ago
As a Customer Success Coordinator, you will enhance customer satisfaction by managing inquiries, advocating for customer needs, and supporting the implementation of system improvements.
Jr, Account & Wellness Activities Coordinator
🕒 yesterday
Project ManagementEvent CoordinationClient ManagementLogistics Coordination
📜 Description
- Schedule and ensure compliance with annual sessions agreed upon with specific accounts.
- Oversee the proper technical, operational, and conceptual execution of talks and activities in real time.
- Request the creation of presentations and review materials for customization.
- Lead logistics for healthcare trade shows, serving as a liaison with exhibitors.
🛠️ Requirements
- Education: Bachelor’s degree in Psychology, Business Administration, Human Resources, Organizational Development, or related fields.
- Specialization: Additional training in organizational well-being, project management, or workplace mental health programs is a plus.
- English: B2 toC1 level (essential for technical/operational communication, reviewing translations, and meetings with speakers and the global team).
- Organization and logistics: Strong ability to prioritize multiple projects simultaneously and meet deadlines.
- Attention to detail: Rigorous review of translated presentations, content writing, and customization.
- Effective communication: Ability to interact with corporate clients, high-level speakers, and global teams.
- Problem-solving: Ability to quickly resolve logistical setbacks in real time during sessions or health fairs.
- Customer focus: Commitment to service excellence (Customer Success) and end-user satisfaction.
- 1 to 3 years of experience in coordinating corporate or wellness events, key account management, client success, or international logistics coordination.
✨ Benefits
- Plan, coordinate, and oversee the execution of talks, workshops, and wellness activities for international clients.
Full job description
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Requirements & Skills
Specialization: Additional training in organizational well-being, project management, or workplace mental health programs is a plus.
English: B2 toC1 level (essential for technical/operational communication, reviewing translations, and meetings with speakers and the global team).
Organization and logistics: Strong ability to prioritize multiple projects simultaneously and meet deadlines.
Attention to detail: Rigorous review of translated presentations, content writing, and customization.
Effective communication: Ability to interact with corporate clients, high-level speakers, and global teams.
Problem-solving: Ability to quickly resolve logistical setbacks in real time during sessions or health fairs.
Customer focus: Commitment to service excellence (Customer Success) and end-user satisfaction.
Experience
1 to 3 years of experience in coordinating corporate or wellness events, key account management, client success, or international logistics coordination.
Job Summary
This position coordinates, manages, and ensures the proper execution of wellness activities, talks, and programs for international accounts and initiatives. Will be responsible for ensuring global quality standards, managing operational relationships with speakers and instructors, coordinating translations, and adapting outcomes to meet each client’s requirements.
Main Responsibilities And Activities
Coordination and management of wellness activities at the global and local levels:
Plan, coordinate, and oversee the execution of talks, workshops, and wellness activities for international clients.
Schedule, oversee, and ensure compliance with the annual sessions agreed upon with specific accounts.
Supervision and Quality Control:
Oversee and ensure the proper technical, operational, and conceptual execution of talks and activities in real time.
Management of Materials, Translations, and Customization:
Request the creation of presentations from the international team.
Review materials and translated versions to make customizations (integration of additional services, adaptation to specific client templates).
Coordination of Healthcare Trade Shows and Special Events:
Lead the logistics for healthcare trade shows: serve as a liaison with exhibitors, compile and follow up on required documents, and submit information in a timely manner.
Type Work
Location: Mexico City (remote work with 1 day in the office at Colonia Napoles)
Schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m.
Days Off: Saturday and Sunday
Schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m.
Days Off: Saturday and Sunday
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