EAP Clinician (Day Shift)

Role Overview:

Lyra Southern Africa is recruiting for a Clinical Psychologist to provide high-quality telephonic counselling and psychosocial support to a diverse corporate client base. The ideal candidate will be required to provide clinical interventions in both Afrikaans and English to ensure inclusive and accessible mental health care.

Reporting to the NSC Team Leader, you will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes.

Location: Hybrid, to be based in South Africa. The successful individual must be based within a 100km radius at either Johannesburg, Cape Town or Durban Lyra office.

Hours: This is a full time permanent weekday position.

Shifts: The successful individual must be willing and able to on a 4 Week Shift Rotation as required by the role i.e. a weekly rotational roster; Morning, Afternoon and Evening.

Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.

WiFi: While working off-site/remotely, the successful individual must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required to work from the office.

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Key Responsibilities

To provide the first point of contact for employees accessing Lyra Southern Africa services

To provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed

To accurately capture all information on the database pertinent to the clinical management of the case

To adhere to all clinical protocols and procedures as laid out by Clinical Management

To adhere to the operational standards as set out by Operational Management

Qualifications:

Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA

Minimum of an Honour’s Qualification as a Clinical Social Worker and current up to date registration with the SACSSP

Minimum of a BPsych Degree with up to date registration at the HPCSA as a Registered Counsellor

Minimum of a Masters Degree in Psychology with up to date registration at the HPCSA as a Psychologist (Clinical/Counselling/Educational/Industrial)

Candidates must be able to undertake counselling in English AND at least one African language.

Ability to provide counselling within a short-term framework

Minimum Skillset Required

Ability to conduct in the moment risk assessments when required

Ability to function within a structured call centre environment

Taking ownership and having a pragmatic problem solver mindset

Knowledge about and skilled in providing Solution Focused Therapy to clients