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Key Account Associate / Senior Associate (Mandarin Speaker)

📅 Apr 27
📍 🇲🇾 Kuala Lumpur - Hybrid🥁 Junior🤝 Customer Success Manager📢 🇨🇳 Mandarin Required📢 🇬🇧 English Required💼 Full-Time
Publisher Relationship ManagementClient ManagementCustomer SuccessPublisher Onboarding
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📜 Description

  • Cultivate and expand relationships with publishers and partners.
  • Onboard new publishers and provide a strong customer success experience.
  • Collaborate with internal and external teams, from technical stakeholders to senior executives.
  • Monitor business metrics and recommend performance and revenue optimizations.
  • Identify opportunities to deepen publisher engagement with the platform.

🛠️ Requirements

  • 1-3 years of experience in marketing, digital marketing, communications, sales, business development, or account management; fresh graduates are encouraged to apply.
  • Strong client relationship management and communication skills.
  • Proficiency in both English and Mandarin.
  • Ability to interpret business data and metrics.
  • Self-motivated, adaptable, reliable, and comfortable in a fast-paced environment.
Full job description

Do you thrive in a high-paced environment that offers continuous learning and growth opportunities in the dynamic digital marketing sector? If you are an outgoing, responsible, and enthusiastic professional eager to contribute to business expansion, we encourage your application.

About the Role:

At Involve Asia, we specialize in connecting businesses of all sizes with a global network of content creators and affiliates, enabling them to realize their full potential. Since our establishment in 2014, we have demonstrated exceptional performance, achieving a remarkable 132% compound annual growth rate and maintaining consistent profitability.

In this role, you will leverage your communication skills and online media expertise to drive impact for both new and existing businesses. As a key contributor, you will contribute strategically to revenue. Our dedication to customer satisfaction is paramount, compelling us to continuously innovate and deliver optimized user experiences for our publishers and partners. Their success directly aligns with our own.

Key Responsibilities:

  • Relationship Management: Cultivate and expand relationships with our diverse portfolio of publishers and partners.

  • Onboarding & Success: Facilitate the seamless onboarding of new publishers, ensuring a world-class customer success experience.

  • Collaboration & Networking: Forge strong connections and collaborate effectively with internal and external teams, spanning from technical stakeholders to senior executives.

  • Performance Optimization: Monitor and analyze key metrics to recommend strategic optimizations that enhance performance and revenue.

  • Opportunity Identification: Proactively identify new opportunities to deepen publisher engagement with the Involve Asia platform.

Candidate Profile:

We are seeking individuals who exhibit:

  • Interpersonal Skills: A genuine aptitude for engaging with individuals and a demonstrated ability to cultivate strong relationships, both internally and externally.

  • Reliability & Support: Consistent professional conduct and a commitment to providing superior support.

  • Communication Proficiency: Exceptional verbal and written communication skills.

  • Initiative & Innovation: A proactive approach, showcasing initiative, innovative problem-solving ("out-of-the-box" thinking), and a strong desire to master Involve Asia's product offerings.

  • Strategic Acumen: Eagerness to develop and execute impactful revenue-boosting strategies in a team-oriented environment.

  • Experience & Potential: 1-3 years of experience in marketing, digital marketing, communication, sales, business development, or account management. Fresh graduates are encouraged to apply, with a preference for candidates possessing internship experience.

  • Client Relationship Management: Strong client management acumen and excellent communication abilities.

  • Adaptability & Drive: Self-motivation, high adaptability, and the capacity to excel in a fast-paced environment.

  • Data Analysis: Ability to comprehend and interpret business data and metrics effectively.

  • Language Skills: Proficiency in both English and Mandarin for effective communication is required for this role.

If you are seeking a dynamic role that offers significant professional growth, the opportunity to make a tangible impact, and a supportive, inclusive team environment, Involve Asia is the ideal workplace for you. We are proud to be an equal-opportunity employer and are dedicated to providing an accessible experience for all job seekers.

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