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Aftermarket - Technical Support I

🕒 26 days ago
Customer SupportTechnical SupportTroubleshootingSalesforce

📜 Description

  • Communicate with customers via email, phone, chat, or internal systems to understand their needs and resolve issues.
  • Explain technical concepts in simple, straightforward language.
  • Provide accurate updates, set expectations, and ensure a positive support experience.
  • Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles.
  • Process transactions, payouts, account updates, and ID verification in line with policy.
  • Maintain detailed case documentation in Salesforce and other internal tools.

🛠️ Requirements

  • Fluency in English is a requirement (written & spoken).
  • 1+ years of customer support or technical support experience.
  • Strong communication skills and the ability to explain technical issues in simple terms.
  • Experience using support tools such as Salesforce, Confluence, or similar platforms.
  • Ability to follow structured procedures while handling a variety of customer and operational tasks.
  • Strong attention to detail and ability to work with accuracy in a fast-paced environment.
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