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Senior Customer Success Operations Manager

🕒 4 days ago
Sales OperationsRevenue OperationsManagement ConsultingAnalytical Skills

📜 Description

  • Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
  • Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
  • Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
  • Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
  • Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.

🛠️ Requirements

  • 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
  • Strong critical thinking and structured problem solving.
  • Bias toward execution; ability to move from analysis to action quickly.
  • Systems thinking; understanding of how changes in one part of the go-to-market motion affect others.
  • Strong cross-functional collaboration skills.

Benefits

  • Flexible Paid Time Off

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingBusiness TransformationProcess Re-engineering
🔥 23 hours ago

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering
Twilio

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Celonis

Client Value Partner - Retail

Celonis👥 1001 - 5000 employees🏢 Computer Software
🔥 23 hours ago

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

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