🕒 yesterday
Resolve customer technical issues across production and non-production environments, manage support cases, improve product quality and documentation, and collaborate with engineering, product, and support teams.
Support Engineer
📅 Aug 26, 2025
PythonJavaScriptMongodbPostgres
📜 Description
- Maintain and debug the internal admin onboarding tool for new customers
- Configure and manage backend feature flags for customers
- Ensure API integrations with property management systems are functional
- Keep integration documentation accurate and up-to-date
- Debug existing integration issues when regressions occur
- Collaborate with engineering to automate tasks and improve workflows
🛠️ Requirements
- Basic coding ability (Python or JavaScript) for automation and small improvements
- Familiarity with databases (MongoDB / Postgres)
- Strong understanding of APIs and ability to debug integration issues
- Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
- Attention to detail with a knack for documenting processes clearly and efficiently
- Bonus: Prior experience supporting SaaS or AI-driven platforms
✨ Benefits
- Great health insurance
- Dental
- Vision
- Gym and workspace stipends.
- Computer and workspace enhancements.
- Unlimited PTO.
- Company off-sites with the team.
- Opportunity to play a critical role in building the foundations of the company and Engineering culture.
Full job description
About Zuma
Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.
Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.
The Role
As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Why This Could Be Your Dream Role
Why You Might Want to Think Twice
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