🕒 2 days ago
Provides engineering and technical support for E175 clients and operators, analyzing aircraft issues, coordinating maintenance and retrofit work, and delivering technical guidance, training, and product updates.
Senior Engineer
📅 Aug 12, 2025
Node.jsAPI DesignSystem ArchitectureCloud Infrastructure
📜 Description
- Lead critical system rewrites to transform our architecture into a highly scalable, resilient foundation
- Own the design and performance optimization of our data storage systems, ensuring they scale with customer and AI demands
- Build and evolve our deployment pipelines, enabling reliable, automated releases for AI-first products
- Set up and manage modern cloud infrastructure from scratch, leveraging Infrastructure as Code (IaC) to ensure consistency, security, and scalability
- Establish engineering best practices, including observability, incident response processes, and system hardening for an AI-first platform
- Drive robust analytics and monitoring to track performance, reliability, and the effectiveness of our AI solutions
🛠️ Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field
- 3+ years of experience building production-grade software systems, with a focus on scalability, performance, and reliability
- Proven expertise in backend development with Node.js, including API design, system architecture, and cloud-based services
- Experience with cloud infrastructure (AWS, GCP, or similar) and deploying production systems using Infrastructure as Code (e.g., Terraform, Pulumi)
- Hands-on experience with database design, performance tuning, and scaling high-throughput data systems
- Familiarity with building and maintaining CI/CD pipelines, automated testing, and modern DevOps practices
- Strong communication skills and ability to work effectively in a distributed, fast-paced environment
- Comfortable operating in early-stage, high-ownership environments with evolving requirements
✨ Benefits
- Great health insurance
- Dental
- Vision
- Gym and workspace stipends.
- Computer and workspace enhancements.
- Unlimited PTO.
- Opportunity to play a critical role in building the foundations of the company and Engineering culture.
Full job description
About Zuma
Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.
Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.
The Role
As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Why This Could Be Your Dream Role
Why You Might Want to Think Twice
Responsibilities
Your Experience Looks Like
Guiding Principles
Customer‑First Outcomes
Every commit should trace back to resident or operator value. Whether it’s a new feature, infra investment, or AI capability, if it doesn’t solve a real problem, it doesn’t ship.
Bias for Simplicity
We favor composable primitives over clever abstractions. Open standards, clean APIs, and clear contracts win over custom complexity, even if the custom version is cooler.
Quality Is a Gate, Not an After‑Thought
Quality is built-in from day one. Our definition of done includes: test coverage, performance checks, basic observability, and internal docs. Shipping fast doesn’t mean skipping craftsmanship.
Data‑Driven Choices
We use data to guide, not paralyze, our decision-making. We track leading indicators (cycle time, defect rate, NPS) and lagging signals (retention, revenue impact). We keep instrumentation lightweight but meaningful signal over spreadsheet.
Transparency & Written Culture
Good ideas don’t expire in Zoom. We operate in public inside the company, TDDs, PR reviews, and Linear tickets tell the story. This keeps us async-friendly, auditable, and aligned across time zones and functions.
Other Benefits
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