GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer Top Workplace seven years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!
Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? We are an essential medical supply company. If you're looking to transition from a Server or Retail Associate position this is a great opportunity to use your customer service skills in an office environment. We recognize your Customer Service skills are transferable to this environment.
Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Customer Service Representative to join our high energy team. The Customer Service Representative’s primary role is answer incoming calls while focusing on customer satisfaction.
This is a full-time, non-exempt, entry level position.
Once training is complete, this position will potentially be part of a hybrid remote work schedule. This position is located in Hudson, OH.
Schedule is 8:15 am - 5:00 pm, Monday through Friday.
Employer paid vacation and paid holidays.
Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
Ongoing training and development.
Key Responsibilities
Treat both new and existing customers like a family member.
Reception of all incoming telephone calls and email.
Set-up new customer accounts for medical products service; such as diabetes supplies and breast pumps.
Obtain insurance, referral, physician, and patient demographic information.
Enter/Manage all refill orders for existing customers.
Support B2B collections and accounts receivable by handling customer inquiries, sharing payment and invoice information, assisting with reconciliations, and escalating complex issues while delivering responsive service.
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Support current and prospective members by resolving questions about program offerings, eligibility, enrollment, and billing across email, phone, and chat, delivering clear, empathetic, and efficient service.
Support imaging providers by answering inquiries, troubleshooting workflow issues, documenting interactions, and coordinating with internal teams to deliver timely, professional service and maintain strong provider relationships.
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