Communitiy Manager - Italian speaker (Freelance)

LOOP is a digital-first lead agency, exploring the intersections between design, technology and digital brand building for leading brands. With a team of 400 digital talents and through data driven marketing, we help brave clients to stand out in the digital age. Over the last few years our brilliant team has done remarkable and innovative work for internationally recognised high-profile brands such as Puma, Audi, Breitling, Red Bull and numerous others.

At LOOP, we believe great communication is at the heart of every strong brand relationship. We’re looking for a freelance Italian native speaker who combines a natural feel for language and culture with a proactive, service-oriented mindset and a genuine affinity for sports. Someone who understands what makes sports communities tick, knows how to bring brands closer to their audiences, create meaningful interactions, and build lasting client relationships.

Working closely with our creative and account teams, you’ll support our Italian-speaking community and act as a trusted point of contact for clients. With approximately 5 hours per week (with the option to increase), you’ll help ensure that every interaction reflects LOOP’s standards: personal, professional, and culturally relevant.

Requirements

• Communicate Naturally: Use your native cultural understanding and language skills to ensure all communication feels authentic, engaging, and culturally relevant to local audiences.

• Help manage the Community: Monitor social media channels, respond to comments and messages, and foster positive interactions around the brands we work with.

• Support Client Relationships: Act as a reliable point of contact for Italian-speaking clients, handling day-to-day communication and follow-ups with professionalism and care.

• Coordinate Across Teams: Work closely with LOOP’s creative, social media, and account teams to keep communication aligned with client expectations and brand guidelines.

• Maintain Brand Voice: Adapt tone, language, and messaging to each brand, ensuring consistency across all customer and community touchpoints.

• Stay Proactive and responsive: Identify incoming questions, community feedback and potential issues, escalating relevant topics to the right team members when needed.

• Work Independently: Manage your tasks and priorities efficiently within a freelance setup of approximately 5 hours per week (with the option to increase), bringing flexibility, responsiveness, reliability, and a hands-on attitude to every interaction.

• Bring a Sports Mindset: Have a genuine interest in sports and an understanding of sports communities, their culture, and how fans engage with brands.