As a Customer Growth Manager, you will focus on upselling and cross-selling to existing customers, building a strong pipeline to achieve above-quota sales performance.
Enterprise Account Manager
🕒 yesterday
B2B SaaSAccount ManagementCustomer SuccessRenewals
📜 Description
- Building trusted relationships with senior stakeholders across finance, IT and operations, right up to the C-suite
- Owning the full account lifecycle, from onboarding through adoption, renewal and growth
- Spotting risk and opportunity early, and acting before the customer has to ask
- Guiding customers through migrations and product rollouts, so change feels planned rather than disruptive
- Turning usage data into a clear account plan that ties activity back to revenue
- Driving adoption of Expensify's core products, including expense management, global reimbursement, Expensify Card and Travel
🛠️ Requirements
- 3+ years of B2B SaaS account management or customer success experience, with direct ownership of a customer portfolio
- Experience owning renewals, retention, and growth, including commercial conversations around pricing, expansion, or contract terms
- Strong product and technical fluency, with experience working through APIs, integrations, or other connected software systems
- Strong data literacy, including using spreadsheets, dashboards, usage data, and reporting tools to make decisions and build a business case
- Strong written and verbal communication, with the ability to work effectively with both technical teams and senior customer stakeholders
- Comfort operating autonomously, setting priorities and managing competing demands without heavy day-to-day direction
✨ Benefits
- 100% employer-paid medical
- Dental
- Vision coverage
- $20,000 annual fertility and family-building benefit through Carrot
- Up to $5,000 in relocation reimbursement if you move to one of our offices
- Three months of paid parental leave; six months for birthing parents
- Commuter
- Healthcare FSA
- Dependent care FSA benefits
- Flexible vacation policy
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