We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.
We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.
You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.
We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.
We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.
We hope that's you.
Impact: Our patient support teams handle over a million patient conversations a year across five markets, from our own teams in Manila, Sydney, London and Cape Town. As we launch new markets and grow existing ones, we’re building a network of outsourced partners to work alongside those teams: extra capacity for launches and seasonal peaks, coverage in new languages and time zones, and a bench that lets our own teams focus on the work closest to our patients. You’ll be the person who builds and runs that network - the partners, the commercials, and the performance standards that hold it all to one bar. This role reports to the Global Patient Operations lead.
What good looks like in year one: new partner hubs live on schedule and supporting our market launches, every partner on a current rate card and SLA set, the January peak absorbed on pre-agreed flex without leaning on our own teams’ goodwill, and no performance breach left unactioned for more than a week.
Skills and experience:
Nice to haves:
Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
Here’s what makes joining Euc unique:
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team - all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
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