We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.
We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.
You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.
We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.
We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.
We hope that's you.
About the Work
Eucalyptus / Hims & Hers Canada is seeking a CRM Manager to lead the strategy and execution of Hims & Hers Canada’s lifecycle and retention program. In this role, you’ll create engaging, data-driven campaigns that guide and support patients throughout their journey, directly influencing how they experience Hims & Hers and perceive the value we provide.
Your work will be pivotal in ensuring patients feel supported, informed, and motivated to continue their treatment journey with confidence.
As we expand our range of services and build an ecosystem focused on delivering long-term health, we aim to use lifecycle marketing to foster meaningful relationships that extend beyond the time patients spend on medication.
This role requires a creative and strategic mindset, with the ability to work cross-functionally to design lifecycle initiatives that are impactful, innovative, and deeply aligned with Hims & Hers’ patient-first ethos.
You will be:
About you:
Location
This role is open to candidates based anywhere in Canada. Our team is headquartered in Montreal, and candidates based there will work in a hybrid model with regular in-office collaboration. Candidates based outside of Montreal are welcome to apply and will work fully remotely.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
Own relationships with a portfolio of B2B clients, advising senior decision-makers on growth strategy and using performance data to identify retention, expansion, and acquisition opportunities.
Drive customer engagement and retention across a regional portfolio by using data, AI, automation, and digital programmes to deliver scalable customer outcomes and identify risks and opportunities.
Atue na retenção de clientes por meio de atendimento consultivo, negociação e reversão de cancelamentos, acompanhando indicadores e colaborando com áreas parceiras para fortalecer a satisfação e fidelização.
Gerencia a jornada de clientes B2B, conduzindo onboarding, acompanhando resultados e indicadores e promovendo retenção, renovação e expansão por meio de relacionamento, educação e ações de engajamento.
Atua na jornada educacional dos alunos da Medcel, oferecendo atendimento personalizado e desenvolvendo ações para fortalecer engajamento, satisfação, retenção e sucesso acadêmico.
