Senior Google CCAIP Engineer
Build, configure, and test production customer contact center solutions on Google CCAI, implementing IVR menus, call flows, routing, integrations, and documented, thoroughly tested configurations.
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
Dragos is seeking a Senior Detection Engineer to join our Detection Engineering team, which plays a pivotal role in our customers' ability to identify and respond to threats targeting their OT environments by turning cyber threat intelligence into high-fidelity, performant detections. Backed by the industryβs largest and most experienced team of industrial control systems (ICS) cybersecurity practitioners, Dragos ICS Cyber Threat Intelligence provides in-depth visibility of threats targeting industrial environments globally. As emerging threats to ICS environments are identified, the Detection team studies those threat behaviors and creates atomic, component, and composite detections for the Dragos Platform. To be successful at Dragos you will need to:
At Dragos, we donβt hire engineers whose only mission in life is to write detection rules. We are looking for detection engineers who yearn to contribute to more than just an analytic portfolio and who are willing to stretch themselves to accomplish the mission.
Responsibilities:
Qualifications:
Required:
Preferred:
Compensation:
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Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Build, configure, and test production customer contact center solutions on Google CCAI, implementing IVR menus, call flows, routing, integrations, and documented, thoroughly tested configurations.
Build, configure, and test production contact center solutions on Google CCAI, implementing IVR menus, call flows, routing, and integrations while ensuring accurate testing and technical documentation.
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