We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy. This is a great opportunity to work at the intersection of AI, engineering, and customer success.
As part of our Support team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.
In this role, you will:
Requirements
Benefits
● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
● OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
● Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like!
Guide mid-market clients through implementation and adoption of Harvey, serving as a trusted advisor while building scalable enablement processes that improve customer outcomes, satisfaction, and renewal readiness.
Atue na retenção de clientes por meio de atendimento consultivo, negociação e reversão de cancelamentos, acompanhando indicadores e colaborando com áreas parceiras para fortalecer a satisfação e fidelização.
Own post-implementation customer relationships and success plans, helping WA customers adopt and optimise SAP solutions while driving satisfaction, retention, renewals, and portfolio growth.
Coordinate personalised home care for older clients, serving as their main contact, assessing needs, developing care plans, monitoring service quality, and working with clinical and internal teams.
Own a portfolio of B2B customers from onboarding through renewal and expansion, building trusted technical relationships, driving adoption, and partnering across teams to improve customer outcomes.
