🕒 8 days ago
Lead and build Doit’s investment business in Lithuania, owning regulatory relationships, team formation, partner selection, business planning, and the launch and expansion of the platform across the EEA.
GUEST SERVICE SUPERVISOR
📅 Jun 24
Front Desk OperationsGuest ServicesGuest RelationsTeam Supervision
📜 Description
- Oversee front desk operations, coordinate room assignments, monitor room availability, and assist with guest check-in and check-out.
- Respond to guest needs and requests promptly and professionally, building positive relationships and supporting guest satisfaction.
- Train, guide, and evaluate front desk staff while fostering a collaborative work environment.
- Maintain guest records, reports, and departmental expense information accurately and on time.
- Follow shipboard safety and security procedures, monitor security measures, and report incidents or concerns.
- Coordinate with housekeeping, food and beverage, and deck and engine departments to support guest experiences and resolve operational issues.
🛠️ Requirements
- Previous leadership experience in a front office role, preferably in a luxury ship or hotel setting.
- Excellent English verbal and written communication skills; additional languages such as Arabic are a plus.
- Proven supervisory skills and the ability to motivate and develop a team.
- Strong organizational and multitasking abilities, attention to detail, and professional guest complaint resolution skills.
- Familiarity with front office operations, shipboard property management systems, and front office software; Otalio and MXP experience is a plus.
- Ability to work in a dynamic, fast-paced 24/7 environment, including weekends and holidays.
- Understanding of shipboard safety and security protocols.
- Experience on cruise vessels of similar size (15000 GT/3400 pax) is a plus.
Full job description
Guest Service Supervisor
Reports to : Guest Service Manager
Responsibilities :
· Front Desk Operations: Supervise the Front Desk team.Ensure smooth operations during peak hours, coordinate room assignments, monitor room availability, and assist with guest check-in and check-out processes.
· Guest Services Operations: Provide exceptional customer service to guests, ensuring their needs and requests are handled promptly and professionally. Strive to create a welcoming and positive atmosphere for guests throughout their stay.
· Front Desk Supervision: Support and guide the Front Desk team, providing training, feedback, and performance evaluations to enhance their skills and optimize their performance. Foster a positive and collaborative work environment.
· Guest Relations: Foster positive relationships with guests and maintain open lines of communication with guests to ensure their satisfaction and build positive relationships.
· Training and Development: Participate in training sessions to enhance skills and knowledge of front office operations, guest services and ship policies. Stay updated on industry trends and best practices.
· Administrative Tasks: Assist in managing administrative functions, such as maintaining guest records, reports, and departmental expenses. Ensure accuracy in reporting, adherence to policies and procedures, and timely completion of tasks.
· Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
· Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.
Profile :
· Previous experience in a leadership Front Office role, preferably in a luxury ship and luxury hotel setting;
· Proficiency in English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages like Arabic is a plus;
· Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus;
· Proven leadership and supervisory skills, with the ability to motivate and develop a team;
· Strong organizational and multitasking abilities with exceptional attention to detail;
· Problem-solving skills and the ability to handle guest complaints and concerns with professionalism and empathy;
· Familiarity with front office operations, shipboard property management systems, and front office software’s, including Otalio and MXP is a plus;
· Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
· Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Length of contract :
4 months on / 2 months off
Embarkation as soon as possible
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