🕒 23 days ago
As a Junior Application Developer, you will develop, configure, and maintain software components while collaborating closely with a major client's IT team.
Application Support Engineer, India, OEX
📅 May 22
Production SupportApplication SupportFIX ProtocolAPI Support
📜 Description
- Provide application, API, and network connectivity support to business users, sales teams, and institutional and retail customers.
- Own production incidents end to end, coordinating with technical and business teams to investigate, escalate, and resolve issues promptly.
- Manage release activities, participate in audit reviews, and execute business continuity exercises.
- Monitor and automate application and infrastructure alerts to support system stability and uptime.
- Maintain knowledge repositories and standard operating procedures, and improve processes through optimization and automation.
🛠️ Requirements
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pickup new concepts, business areas and technologies.
- Open to shift work and weekend support.
Full job description
Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities
Primary responsibility includes but not limited to
Required Skills
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