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German Customer Support Agent - Turkey based (FULL REMOTE)

📅 Sep 24, 2025
GermanEnglishCustomer SupportInbound Call Handling
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📜 Description

  • Answer inbound calls and customer inquiries.
  • Resolve customer service issues promptly and empathetically.
  • Record customer inquiries, questions, and feedback accurately in the customer service database.
  • Troubleshoot using open questions, support documents, and system training.
  • Recommend solutions to common problems and frequently asked questions.

🛠️ Requirements

  • Fluency in German C1/C2 Level or Native;
  • Good knowledge of English (B2 level);
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

✨ Benefits

  • Competitive salary;
  • Meal vouchers;
Full job description

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

  • Answer to inbound calls and customer inquiries;
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To be able to offer recommendations to common problems or frequently asked questions

Requirements

  • Fluency in German C1/C2 Level or Native;
  • Good knowledge of English (B2 level);
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Competitive salary;
  • Meal vouchers;

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