Team Lead, Customer Due Diligence

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Job Description:

As the Due Diligence Team Leader at Checkout.com, you will play a critical role in overseeing and guiding a team of due diligence analysts. You will be responsible for ensuring the efficient and compliant execution of all due diligence processes, fostering a culture of high performance and continuous improvement within the team.

Key Responsibilities:

• Lead, mentor, and develop the due diligence team, ensuring high standards of productivity, accuracy, and compliance.

• Oversee and streamline due diligence procedures, identifying process enhancements and implementing best practices.

• Act as the escalation point for complex cases and guide team members in resolving challenging due diligence matters.

• Monitor team performance, set clear objectives, and provide regular feedback and coaching.

• Collaborate with cross-functional teams, including Compliance, Risk, and Operations, to ensure alignment with regulatory requirements and company standards.

• Prepare and present reports on due diligence activities, trends, and risk insights to senior management.

• Support ongoing training and development to keep the team updated on regulatory changes and evolving industry standards.

Requirements:

• Proven experience in due diligence, financial compliance, or a related field, ideally with team leadership exposure.

• Strong understanding of relevant regulations and best practices in due diligence and AML (Anti-Money Laundering).

• Excellent leadership and people management skills, with the ability to motivate and guide teams.

• Exceptional analytical and problem-solving abilities.

• Strong communication and interpersonal skills, with a collaborative approach to cross-team work.

• High attention to detail and strong organizational skills.

• Ability to prioritize, manage multiple tasks, and work effectively in a dynamic.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram