🕒 yesterday
Lead product strategy for Catawiki’s customer service, improving responses for buyers and sellers while reducing contact costs through AI and measurable, high-impact initiatives.
Principal Product Manager - Shipping
🕒 yesterday
Product ManagementProduct StrategyShippingStakeholder Management
📜 Description
- Lead the product function for shipping and manage one Product Manager.
- Reduce shipping fees shown to customers and shipping-related claims.
- Improve the shipping experience for both sellers and buyers.
- Make shipping a smooth, error-free process and remove it as a barrier to bidding.
- Set and drive initiatives to achieve shipping goals, working with engineering, data, and customer service stakeholders.
🛠️ Requirements
- 5+ years of product management experience in a high-stakes role.
- Strong problem-solving and ability to develop robust solutions.
- Strong written and verbal communication skills for managing multiple stakeholders.
- Self-awareness, humility, and openness to feedback.
✨ Benefits
- Learning and Development initiatives, including development plans and mentorship.
- €100 Catavoucher upon joining.
- €50 Catavoucher on your birthday.
- An extra annual day off to pursue your passion.
- Additional leave for work anniversaries and important life events.
Full job description
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
- Taking ownership and driving impact
- Being open to change and feedback
- Being passionate about our mission and our customers.
Your mission
I’m Daniel Alonso and I recently joined as CPO at Catawiki, and I previously was CPO at Glovo. My mandate is to 10x Catawiki. For that, we are 10 Product Managers in the team, meaning every individual drives no less than 10% of our platform’s evolution. I am looking for a Principal Product Manager to lead the entire Shipping. You will report to me and will have 1 PM directly reporting to you.
Getting our special objects from Sellers to Buyers is a very delicate process, where many things can go wrong. We are looking for someone who can obsess about lowering the shipping fees displayed at Catawiki, while improving the shipping experience for Sellers and Buyers. Shipping needs to stop being a barrier for new users and existing users to bid for objects as well as be an invisible smooth process that is error-free.
My expectation of you is that you are obsessed with lowering claims related to shipping and reducing shipping fees. From there, you have autonomy to determine the best set of initiatives to achieve it.
The three core characteristics, I am looking for in this role are:
- Self-aware: I do not ask anyone to be perfect, but it is very important to me that you are self-aware of your weaknesses and humble enough to admit when something does not meet the bar.
- High IQ: The problem space requires deep thinking and I expect you to be able to come up with robust solutions to problems
- Strong communications: There are multiple stakeholders to manage, from engineering to data to the actual CS department. Hence, it is important that you are sharp in oral and written communications
I take for granted that you have 5+ years of product management experience at a high stakes role.
The role is based in Lisbon and is hybrid, 2 mandatory days in the office.
Why You'll Love Working with Us
- Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
- Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
- A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
- Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.
Our Offices and Way of Working
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Interested?
Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team
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