🕒 3 days ago
Build the MENA account management function by engaging self-service customers and key accounts, driving platform adoption and expansion, and improving retention through data-led experiments and tailored customer support.
B2B Account Manager
📅 Sep 16
B2B Account ManagementClient Relationship ManagementCustomer SuccessSales
📜 Description
- Manage day-to-day communication and relationships with assigned B2B clients.
- Understand client goals and recommend relevant products or solutions.
- Coordinate client requests with internal teams and ensure timely follow-up.
- Conduct regular check-ins and identify ways to improve engagement and satisfaction.
- Identify upsell and account expansion opportunities.
- Maintain client records and follow-up tasks in the CRM; share client feedback with internal teams.
🛠️ Requirements
- 1–3 years of experience in account management, customer success, sales, business development, or a related role.
- Strong communication and relationship-building skills.
- Customer-focused approach with good commercial awareness.
- Strong organization and ability to manage multiple client relationships.
- Comfortable using CRM systems and other digital tools.
- Ability to work independently and effectively in a remote environment.
- Experience working with B2B SaaS, technology, AI, or digital products.
- Experience managing small or mid-sized business accounts.
- Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools.
- Experience with upselling, account expansion, or client retention.
✨ Benefits
- Fully remote work environment.
- Opportunity to work with an innovative AI-powered technology product.
- Direct exposure to B2B clients and business development activities.
- Collaborative and supportive team environment.
- Opportunities to develop your account management and commercial skills.
- Career growth opportunities as CareerSwift expands.
Full job description
CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. Our platform combines AI-powered tools and practical career solutions to help job seekers create stronger applications, improve their professional profiles, and navigate their job search with greater confidence.
We are growing our team and are looking for a proactive and relationship-focused B2B Account Manager to help build and maintain strong relationships with CareerSwift's business clients.
About the Role
As a B2B Account Manager, you will manage relationships with CareerSwift's business clients, understand their needs, coordinate requests, and help ensure they have a positive experience with our products and services.
You will work closely with the sales, customer success, and product teams to support client accounts, identify opportunities for growth, and help turn client feedback into actionable improvements.
This role is a good fit for someone with experience in customer-facing, account management, sales, or business development who enjoys building relationships and working in a technology environment.
Responsibilities
Manage day-to-day communication and relationships with assigned B2B clients.
Understand client goals and recommend relevant CareerSwift products or solutions.
Coordinate client requests with internal teams and ensure timely follow-up.
Conduct regular client check-ins and identify opportunities to improve engagement and satisfaction.
Support account growth by identifying relevant upsell or expansion opportunities.
Maintain accurate client information, activities, and follow-up tasks in the CRM.
Collect client feedback and share relevant insights with sales, customer success, and product teams.
What We Are Looking For
1–3 years of experience in account management, customer success, sales, business development, or a related role.
Strong communication and relationship-building skills.
Customer-focused approach with good commercial awareness.
Strong organization and ability to manage multiple client relationships.
Comfortable using CRM systems and other digital tools.
Ability to work independently and effectively in a remote environment.
Nice to Have
Experience working with B2B SaaS, technology, AI, or digital products.
Experience managing small or mid-sized business accounts.
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools.
Experience with upselling, account expansion, or client retention.
Compensation
$55,000 - $72,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
What We Offer
Fully remote work environment.
Opportunity to work with an innovative AI-powered technology product.
Direct exposure to B2B clients and business development activities.
Collaborative and supportive team environment.
Opportunities to develop your account management and commercial skills.
Career growth opportunities as CareerSwift expands.
Apply today and help CareerSwift build strong B2B relationships while bringing smarter career technology to more organizations.
Location: Remote
Salary Range: 55,000 - 72,000 USD (gross, annually)
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