Senior IT Infrastructure Engineer II

About the Role

We are looking for a hands-on Senior IT Infrastructure Engineer to design, implement, and maintain our organization's network, server, voice, and end-user management infrastructure across offices and the data center. This role requires deep technical expertise across networking, virtualization, voice systems, cloud identity/device management, infrastructure security, and AI-driven automation, combined with the ability to communicate clearly with both technical teams and business stakeholders.

What you'll do

Networking & Connectivity

• Design, configure, and manage office networks using Cisco Meraki (switches, wireless access points, security appliances, and dashboard administration).
• Manage MPLS network connections and WAN links across all office and data center locations, ensuring optimal performance and redundancy.
• Deploy and maintain Peplink SD-WAN/failover solutions for both offices and the data center.
• Troubleshoot network performance issues, latency, and connectivity outages across the WAN/LAN environment.

Data Center & Virtualization

• Administer and maintain data center server clusters, ensuring high availability, performance, and capacity planning.
• Manage VMware virtualization environments (vSphere/vCenter, ESXi hosts, resource pools, snapshots, and migrations).
• Own backup and recovery processes, including backup scheduling, disaster recovery testing, and restoration procedures.

Voice & Contact Center

• Configure and support Voice Gateways (SIP/PRI) and telephony infrastructure.
• Maintain and optimize Contact Center Infrastructure, ensuring uptime and quality of service for customer-facing voice operations.

Endpoint & Identity Management

• Administer MDM platforms including JumpCloud,, Microsoft, and Apple Business Manager for device provisioning, policy enforcement, and compliance.
• Manage Zscaler for secure internet access, zero-trust policies, and traffic inspection.
• Administer Google Workspace (user provisioning, security settings, groups, and org-wide policies).

Client Engineering & Systems Integration

• Own client engineering initiatives, including endpoint standardization, imaging, and lifecycle management for Windows and Mac fleets.
• Implement and maintain Single Sign-On (SSO) across business applications, ensuring secure and seamless authentication.
• Design and manage API-based integrations between internal and third-party systems to streamline workflows and data flow.
• Lead integration of systems across IT tools (identity, MDM, ticketing, collaboration, and security platforms) to improve automation and visibility.
• Own patch management for Windows and Mac endpoints and servers, ensuring timely deployment of security and OS updates.

AI & Automation

• Identify and implement AI-driven automation opportunities across IT operations (e.g., ticket triage, alerting, reporting, and routine maintenance tasks).
• Build scripts and automation workflows to reduce manual effort in provisioning, monitoring, and patching.
• Evaluate and integrate AI-powered IT tools (chatbots, monitoring/anomaly detection, self-service support) to improve efficiency and end-user experience.
• Stay current with emerging AI and automation trends relevant to IT infrastructure and recommend adoption where valuable.

IT Service Management

• Apply ITIL foundation principles across incident, problem, change, and request management processes.
• Drive continuous improvement of IT service delivery through structured ITSM practices and documented workflows.

Security, Domains & Licensing

• Manage domain registrations and SSL certificates, ensuring timely renewals and proper configuration.
• Oversee software and infrastructure license management, tracking renewals, compliance, and cost optimization.
• Implement infrastructure security best practices across network, endpoint, and server layers.

Collaboration & Documentation

• Maintain up-to-date network diagrams, SOPs, and infrastructure documentation.
• Collaborate with cross-functional teams (security, applications, support) on infrastructure projects and incident resolution.
• Provide clear, timely communication to stakeholders during outages, maintenance windows, and project rollouts.

What you need

• Proven hands-on experience with Cisco Meraki network administration (switches, wireless, security appliances).
• Strong experience managing data center server clusters and VMware virtualization environments.
• Experience deploying and supporting Peplink devices across offices and data centers.
• Solid understanding of Voice Gateway technologies (SIP/PRI) and telephony troubleshooting.
• Working knowledge of MPLS networks and WAN link management.
• Experience with MDM tools: JumpCloud, Zscaler, Microsoft Autopilot, and Apple Business Manager.
• Practical experience with backup and recovery solutions and disaster recovery planning.
• Experience supporting Contact Center infrastructure.
• Administration experience with Google Workspace.
• Understanding of domain management and SSL certificate lifecycle.
• Familiar with Zscaler for secure web gateway/zero-trust access.
• Experience with IT license management and vendor/asset tracking.
• Working knowledge of ITIL foundation principles (incident, problem, change, and request management).
• Hands-on client engineering experience, including endpoint standardization and lifecycle management.
• Experience handling SSO (Single Sign-On) solutions across business applications.
• Experience with API-based integrations and integration of systems across IT platforms.
• Experience managing patch management processes for Windows and Mac endpoints and servers.
• Practical experience with AI and automation tools to streamline IT operations (scripting, workflow automation, AI-powered monitoring/support tools).
• Proficiency in at least one scripting/automation language (e.g., PowerShell, Python, or Bash).
• Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical stakeholders.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.