🕒 2 days ago
Resolve customer questions and order issues across tickets, phone, and email; coordinate with internal teams and process servers, investigate problems, and keep orders moving while delivering attentive support.
Product Support Specialist
🕒 2 days ago
Technical SupportCustomer SupportLive ChatPhone Support
📜 Description
- Provide front-line customer support through live chat and calls.
- Respond to customer enquiries promptly and work toward resolution.
- Troubleshoot customer issues and take appropriate action.
- Escalate bugs and feature requests to Product and Engineering.
- Build strong customer relationships and represent AutoLeap.
🛠️ Requirements
- Excellent written English communication skills
- Strong academics from a top undergraduate program
- Proven track record of past success and role progression
- A knack for understanding and solving technical issues
- Ability to multitask and prioritize between competing tasks
- A passion for helping customers
Full job description
AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.
About AutoLeap
AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.
In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!
As a Product Support Specialist, you will:
- Deliver best-in-class front-line support to our customers via live chat and calls
- Ensure timely responses and resolutions on all customer enquiries
- Escalate bugs and feature requests to the Product and Engineering teams as appropriate
- Troubleshoot and properly action customer enquiries
- Be an ambassador for AutoLeap and cultivate strong customer relationships
NOTE: You will be required to work during North American work days & hours.
To be successful in this role, you will need:
- Excellent written English communication skills
- Strong academics from a top undergraduate program
- 1 - 3 years experience in technical support at a relevant technology company
- Proven track record of past success and role progression
- A knack for understanding and solving technical issues
- Ability to multitask and prioritize between competing tasks
- A passion for helping customers
Similar jobs
Search more Customer Support Specialist jobsCustomer Service Representative (Remote)
🕒 2 days ago
ABC Legal Services👥 501 - 1000 employees🏢 Legal Services
🕒 2 days ago
Resolve customer questions and order issues across tickets, phone, and email; coordinate with internal teams and process servers, investigate errors, and keep orders moving while delivering attentive support.
Customer Service Representative (Remote)
🕒 2 days ago
ABC Legal Services👥 501 - 1000 employees🏢 Legal Services
🕒 2 days ago
Resolve customer questions and order issues through tickets, calls, and email; coordinate with internal teams and process servers, document cases, and help keep orders moving accurately.
Customer Service Representative (Remote)
🕒 2 days ago
ABC Legal Services👥 501 - 1000 employees🏢 Legal Services
🕒 2 days ago
Resolve customer questions and order issues across tickets, calls, and email; coordinate with internal teams and process servers, investigate errors, and keep orders moving while managing competing priorities.
🕒 2 days ago
As a Customer Support Associate, you will provide high-quality support for a complex software platform, assisting users with technical issues and ensuring a positive customer experience.