Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Agent to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Requirements
Will be considered a great asset if you have:
Benefits
Support customers by phone, email, and video throughout the digital car-rental pick-up process, resolving questions, finalizing bookings, and recommending services in German, English, and Spanish.
Guide customers through reservations and digital vehicle pick-up by phone, email, and video, resolving questions and coordinating with international stations to ensure a smooth start to their journey.
Help German-speaking customers choose travel products and services through friendly, tailored phone support, building product expertise while delivering an effortless customer experience.
Handle Spanish- and English-language customer inquiries about utility services, billing, energy programs, outages, and emergencies across phone, email, chat, and written correspondence.
Support customers through live chat and email, resolve inquiries and complaints, identify risks, and turn customer feedback into insights that improve service operations in a digital finance environment.
