Salesforce Administrator

About the role:

8am is looking for a Salesforce Administrator to own the configuration, design, and functionality of the Salesforce platform that Sales, Marketing, and Customer Operations rely on every day. You’ll have a real impact on how efficiently the whole company works and be a key voice in shaping our systems strategy as we grow.

You’re Salesforce certified, fluent in API-based integrations, and just as comfortable explaining things to non-technical teammates as working through details with engineers. You think like an owner, build for the long term, and love going above and beyond for the people you support.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Own day-to-day configuration, support, maintenance, and customization of our Salesforce instance and its integrations.
• Partner with stakeholders end to end: uncover the real problem, translate requirements into clear technical designs, balance priorities, and drive a successful launch.
• Serve as the subject matter expert in business process design: evaluate how teams work today, identify gaps and inefficiencies, and redesign processes so that Salesforce supports them rather than just mirroring them.
• Design, build, and maintain a scalable, well-governed org architecture, applying best practices to the data model, page layouts, validation rules, and automation.
• Build with Flow and declarative tools first, make sound build-versus-code decisions, and partner with developers or contribute to Apex and Lightning Web Components when code is the better fit.
• Manage profiles, roles, permission sets, and sharing settings to uphold high security standards.
• Deliver fast, friendly user support and monitor data quality and system health, tracing issues to the root cause and implementing permanent fixes.
• Run a disciplined change management process: every change is documented, reviewed, and approved before moving through QA, UAT, and production.
• Own release quality through test plans and functional, regression, and UAT testing before anything reaches production.
• Identify and adopt practical AI capabilities, in Salesforce and beyond, to improve admin productivity and user outcomes.
• Keep documentation current, build training that grows Salesforce skills across 8am, and collaborate with admins, developers, operations, and enablement teams.
• Stay current on Salesforce releases and recommend improvements with a long-term mindset.

About you:

• Strong written and verbal communication skills, with the ability to work effectively with both business and technical teams.
• 2+ years of hands-on experience as a Salesforce Administrator, with Salesforce Administrator certification preferred (Advanced Administrator or Platform App Builder a plus).
• A bachelor's degree in computer science or equivalent work experience
• Strong business analysis skills, including requirements gathering, process mapping, and the ability to understand how teams work and translate their needs into well-defined, testable solutions.
• Ability to diagnose issues to the root cause, prioritize competing requests, and deliver lasting fixes.
• Strong command of Flow and declarative tools, with a track record of building scalable automation.
• Working knowledge of Apex and Lightning Web Components, enough to partner with developers and contribute when needed.
• Solid grasp of the Salesforce data and security models: objects, fields, record types, permission sets, roles, and sharing.
• Experience with API-based integrations, including configuring, monitoring, and troubleshooting connections between Salesforce and other systems.
• Curiosity about AI and a habit of testing new tools to work faster and better.
  
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Why 8am

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.