Technical Support Specialist

Company Description

Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.

Job Description

Responsibilities for Technical Support Specialist

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications

Qualifications for Technical Support Specialist

• A bachelor's degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently

Additional Information

Additional Information

Job Type: Full-Time

Work Location: Hicksville, NY

**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)

All your information will be kept confidential according to EEO guidelines.